Lori Zoch
Woodbury
Summary
Highly skilled Services Specialist with relevant background in customer service, operational efficiency, and problem-solving. Strengths include ability to manage multiple projects, strong communication skills, and a knack for improving processes to enhance customer satisfaction. In previous roles, significantly improved service delivery by identifying inefficiencies and implementing effective solutions.
Overview
21
21
years of professional experience
Work History
Securities Services Specialist (Float)
Equiniti
Mendota Heights
12.2023 - Current
- Reviewed time-sensitive and complex documents to ensure compliance and accuracy.
- Coordinated interdepartmental efforts to resolve issues promptly, enhancing communication and collaboration.
- Provided timely customer service through prompt email responses and internal requests handling.
- Organized scanned materials and filed documents to ensure effective document retention and streamline corporate actions.
- Executed coding tasks related to document management and retention.
- Assisted in vault operations by retrieving checks and bonds for printing.
- Prepared office services and document retention areas for daily operations.
- Operated mailing machines for FedEx, UPS, USPS, and DHL to manage incoming and outgoing mail efficiently.
Credit Representative
Sportsman's Guide
South Saint Paul
08.2020 - 11.2023
- Analyzed customer credit reports to assess eligibility for financing options.
- Managed customer inquiries regarding credit applications and account statuses.
- Processed credit applications efficiently using internal software systems.
- Executed job responsibilities in the finance department after 12 years at Sportsman's Guide.
AR/Credit Analyst
Bailey Nursery
Newport
11.2017 - 09.2019
- Managed credit applications for terms, ensuring compliance with safety standards.
- Approved and released orders on credit hold, coordinating with buying groups for necessary approvals.
- Contacted customers about payments and delinquent accounts, improving collections and cash flow.
- Processed refunds for accounts payable via credit cards and checks, generating debt and credit memos.
- Processed 3 million checks daily, ensuring accuracy in cash applications to support financial integrity.
- Created and balanced payment batches for streamlined transactions, reducing processing time.
- Handled royalty accounts using check scanners, facilitating timely cash deposits to banks.
- Conducted in-depth data analysis to identify trends and insights for strategic decision-making.
Credit Representative
Sportsman's Guide
South Saint Paul
04.2005 - 11.2017
- Contacted customers regarding credit declines to secure valid charges and enhance payment recovery efforts.
- Managed chargebacks, efficiently recovering funds from banks and customers to minimize financial losses.
- Verified customer information to prevent fraud, flagging suspicious orders for cancellation to protect company assets.
- Conducted fraud research to identify trends and mitigate risks.
- Approved loans and prepared documentation for accounts sent to collections.
- Located overdue accounts, notified customers of delinquencies, and facilitated debt repayment plans.
- Issued refund checks for purged orders and expired cards promptly.
- Corrected accounts in accounts receivable and cash applications.
Education
High School Diploma -
Harding High
MN06-1983
Skills
- Risk assessment strategies
- Fraud detection techniques
- Document management
- Account management
- Client relationship management
- Workflow optimization
- Data accuracy
- Attention to detail
- Problem solving
- Time management
- Customer service excellence
- Customer complaint handling
- Team collaboration
- Multitasking efficiency
- Documentation skills
- Computer proficiency
- Conflict resolution
- Communication skills
Personal Information
Title: CREDIT SPECIALIST
Timeline
Securities Services Specialist (Float)
Equiniti
12.2023 - Current
Credit Representative
Sportsman's Guide
08.2020 - 11.2023
AR/Credit Analyst
Bailey Nursery
11.2017 - 09.2019
Credit Representative
Sportsman's Guide
04.2005 - 11.2017
High School Diploma -
Harding High