Loria Ann Guerrero
Summary
Dynamic, detail-oriented bilingual professional with a strong background in retail and customer service industries. Dedicated leader with skills in process enhancements, staff development, and compliance techniques, leading to an influential role in management. Proven track record of clarifying business requirements, performing analysis between goals and existing procedures, and designing process improvements to increase productivity and meet sales goals on a nationwide basis. Respected as a motivational leader and collaborator who guides team members in successfully realizing objectives through a people-focused approach. Employment history in management has helped grow as a leader, creative thinker, and overall team player.
Overview
12
12
years of professional experience
Work History
Floor Lead/Visual Merchandising Team Lead
Mejuri
04.2022 - 01.2024
- Tracked sales performance and analyzed revenue in the store to provide feedback and purposed strategies and innovated ideas to the Visual Merchandising Department, which increased sales by 20% in our store
- Enabled a memorable and personalized customer service experience that focused on building a connection to the Mejuri brand and strived to exceed customer expectations
- A product expert, remained informed and knowledgeable of all Mejuri products and latest launches
- Partnered closely with the Visual Merchandising Department to establish programs to appeal to local clientele
- Positively ensured all KPIs within the business were consistently achieved
- Responsible for supporting all operational workflows & uphold our standard operating procedures including opening/closing the store, managing merchandise, sales floor management, employee management & ensured all business requirements were achieved each day
- Supported the management team to ideas and developed new sales opportunities to drive traffic and engage with our clients
- Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures
Sales Associate, Key Holder, and Supervisor
Bath and Body Works
09.2013 - 04.2022
- Exceeded 10% sales goal quarterly
- Motivated associates to meet individual and team goals by assisting customers and upselling products
- Trained new associates on registers by conducting customer transactions, how to improve shopping experience by effectively greeting customers, providing product information, and responding to customer inquiries and requests
- Managed the store independently in the absence of a store manager or assistant manager
- Observed associates throughout each assigned shift and professionally manage any challenges to maintain optimal store performance
- Assisted with team responsibilities by cleaning, managing cash registers, and product replenishment
- Exceeded sales goals and accomplished business objectives by inspiring associates and promoting products
- Maintained focus during busy times and added tasks to associates to keep business running smoothly
- Helped customers complete purchases, locate items, and join our rewards program to promote loyalty, satisfaction and increase sales numbers.
Sales Associate and Cashier
A'gaci
11.2011 - 10.2012
- Greeted customers in a timely fashion while quickly demanding their needs
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Curated personalized shopping experiences for high-net-worth clients, ensuring privacy and exclusivity.
- Completed all cleaning stocking and organizing tasks in assigned sales area
- Helped management team close out registers and made sure our EOD goal was met
Education
Bachelor of Arts - Art Education
University of Texas Rio Grande Valley
Edinburg, TX12.2024
High School Diploma -
Mission High School
Mission, TX05.2010
Skills
- Professional Dedication
- Relationship Building
- Client/Customer Service
- Data/Document Management
- Staff Training & Development
- Operations Management
- Organization & Multi-tasking
- Complex Problem-solving
- Creative, and Analytic
- Driven, and Engaged
Additional Credentials
- Technical Skills: Microsoft Office, Zoom, Slack, Looker, Fulfil, Jira, Mac OS Applications, Outlook, Adobe Creative Cloud, Excel, Google Drive, Google Calendar, Microsoft Teams
- Languages: English, Spanish
Timeline
Floor Lead/Visual Merchandising Team Lead
Mejuri
04.2022 - 01.2024
Sales Associate, Key Holder, and Supervisor
Bath and Body Works
09.2013 - 04.2022
Sales Associate and Cashier
A'gaci
11.2011 - 10.2012
Bachelor of Arts - Art Education
University of Texas Rio Grande Valley
High School Diploma -
Mission High School
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