ARLO RAMIREZ
Austin,TX
Summary
Self-motivated, detail-oriented sales and lending professional with experience in automotive finance, loan origination, sales leadership, and high-volume customer engagement. Proven track record of exceeding production goals, improving product penetration, developing sales processes, and advancing into positions of greater responsibility.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
RefiJet
Austin, TX
06.2025 - Current
- Managed 60+ customer calls daily and 100+ text interactions, guiding borrowers through auto-refinance process from application to funding, enhancing customer experience and satisfaction.
- Evaluated customer financial situations and loan options to identify refinancing opportunities, effectively matching borrowers with suitable financing solutions and optimizing their financial outcomes.
- Manage a high-volume pipeline of applications, approvals, documentation, stipulations, and funding requirements while maintaining consistent follow-up.
- Achieved the highest application-to-approval percentage on the team in August 2026.
- Achieved the highest application-submission percentage on the team in August 2026.
- Achieved a personal-best $80,000 in funded loans in September 2026.
- Consistently achieved monthly production and revenue targets in fast-paced, commission-based financial services environment, contributing to overall team success.
- Present and sell financial protection products and services while maintaining a customer-focused approach.
Assistant Sales Manager
Caribou Financial
Austin, TX
08.2020 - 01.2025
- Motivated and coached ASMs and loan officers to meet monthly KPI metrics, including new deals and product-penetration targets.
- Coached ASMs and loan officers to exceed monthly KPI metrics, achieving new deals and product-penetration targets.
- Increased product penetration to 100% for the month of July.
- Achieved 90% compliance scorecard goal through GONG and maintained 60% lead-conversion rate for submitted contracts.
- Maintained a 90% compliance scorecard goal through GONG and an average 60% lead-conversion rate within the team for submitted contracts.
- Built cross-functional relationships to improve processes, lead quality, and sales performance.
- Promoted from Loan Officer to Team Lead to Assistant Sales Manager due to consistent performance and increased responsibility.
Loan Officer I
RateGenius
Austin, TX
03.2018 - 08.2020
- Originated auto-refinance loans while working within a 40-person junior and senior loan officer team.
- Communicated daily with 150+ credit unions to underwrite and structure loans effectively.
- Maintained an average 75% GAP penetration and 35% VSC penetration.
- Set company record with 31 funded vehicle service contracts in February 2019, enhancing service offerings.
- Developed sales pitch word tracks designed to optimize one-call closes.
- Analyzed sales data to uncover opportunities for sales growth and drive performance improvements.
Education
Software Engineering, concentration in Big Data and Analytics
DeVry University
Diploma -
Premier High School
New Braunfels, TXSkills
- Auto finance
- Loan origination
- Financial modeling
- SQL
- Performance metrics
- Product penetration
- Customer engagement
- Team collaboration
- Relationship management
- Python
Personal Information
Title: FINANCIAL SERVICES REPRESENTATIVE | SALES & LENDING PROFESSIONAL
Timeline
Financial Services Representative
RefiJet
06.2025 - Current
Assistant Sales Manager
Caribou Financial
08.2020 - 01.2025
Loan Officer I
RateGenius
03.2018 - 08.2020
Software Engineering, concentration in Big Data and Analytics
DeVry University
Diploma -
Premier High School