Rebeca Wyatt
Beaumont
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
World Finance Corporation
Beaumont, TX
10.2023 - Current
- Assisted clients in understanding financial products and services offered.
- Evaluated client needs to recommend suitable financial solutions.
- Processed loan applications and maintained accurate client records.
- Collaborated with team members to improve customer service processes.
- Educated clients on payment options and financial management strategies.
- Maintained compliance with company policies and regulatory guidelines.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
Collections Specialist
Lendmark
03.2023 - 09.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
Server
IHOP
06.2015 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Central Medical Magnet High School
Beaumont, TXSkills
- Credit and Collections
- Credit Extension Negotiation
- Auto Dialers
- Payment Acceptance
- Team Oriented
- Fair Debt Collections Practices
- Bill Processing
Timeline
Financial Services Representative
World Finance Corporation
10.2023 - Current
Collections Specialist
Lendmark
03.2023 - 09.2023
Server
IHOP
06.2015 - 12.2021
Central Medical Magnet High School