Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Loriann Lugo

New Bedford,MA

Summary

I am actively looking for a position that will allow me to assist others by using my customer service and office experience, in addition to my outgoing personality and personalized life experiences, to join and grow within a company. I am always eager to help and looking to learn new experiences that simultaneously progress me further in my career. Within this objective, I would love to assist the company and anyone else I may encounter along the way.

Overview

7
7
years of professional experience

Work History

Driver

DoorDash
New Bedford, Massachusetts
01.2022 - Current
  • Delivered food orders efficiently across designated routes.
  • Maintained vehicle cleanliness and ensured compliance with safety standards.
  • Delivered goods and services to customers on time and in excellent condition.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Primary: Server

The Cheesecake Factory
Greater Boston Area, USA
08.2023 - 08.2024
  • Executed opening and closing duties, including setup of dining area and supply restocking.
  • Delivered exceptional service to high volume of daily customers.
  • Responded promptly to guest inquiries and complaints with professionalism.
  • Collaborated with restaurant staff to maintain efficient operations throughout the venue.

Personal Care Assistant

Independent PCA
New Bedford, USA
06.2018 - 12.2022
  • Engaged client in multiple recreational activities
  • Collaborated with the client and family to agree on a treatment plan
  • Assisted with housekeeping tasks as needed and ADL

Data Entry Operator

Express Employment Professionals
Newton, USA
08.2021 - 11.2021
  • Facilitated effective communication by verifying information and addressing inquiries and issues.
  • Submitted and evaluated orders, ensuring accuracy of all documentation and notifying management of discrepancies.
  • Assessed product requirements, prepared necessary paperwork, managed inventory, and identified correct shipment items.
  • Maintained operational efficiency by adhering to policies and reporting required changes.
  • Recommended merchandise and services aligned with customer needs for optimal satisfaction.

Medical Call Center Representative

Enos Home Oxygen Medical Supply Inc
New Bedford, USA
01.2019 - 04.2019
  • Managed inbound calls to assist patients with medical supply inquiries.
  • Ensured accuracy of warehouse medical supply inventory to facilitate purchase processing.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Processed and reconciled payments to maintain financial accuracy.

Education

Healthcare Foundations Certificate -

Quincy College
Quincy, MA
01.2021

Criminal Justice -

Faulkner University
Montgomery, AL
08-2017

High School Diploma -

Fairhaven High
Fairhaven, MA
06-2017

Skills

  • Self-management and multitasking
  • Detail-oriented and outgoing
  • Relationship building and maintenance
  • Organizational skills
  • Customer service excellence
  • Adaptability to fast-paced environments
  • Continuous learning and development
  • Independent and team collaboration

Accomplishments

  • Unreasonable Hospitality: The Remarkable Power of Giving People (The Cheesecake Factory)

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Primary: Server

The Cheesecake Factory
08.2023 - 08.2024

Driver

DoorDash
01.2022 - Current

Data Entry Operator

Express Employment Professionals
08.2021 - 11.2021

Medical Call Center Representative

Enos Home Oxygen Medical Supply Inc
01.2019 - 04.2019

Personal Care Assistant

Independent PCA
06.2018 - 12.2022

Healthcare Foundations Certificate -

Quincy College

Criminal Justice -

Faulkner University

High School Diploma -

Fairhaven High

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