Summary
Work History
Skills
Timeline
Generic

Lorice McCall

Victorville,CA

Summary

Dedicated employee with strengths in customer service, sales, and warehouse experience. skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

Work History

Service Fulfillment Processor

One United Bank
Los Angeles
  • Managed electronic fund transfer disputes, ensuring resolution within regulatory guidelines, and processed legal requests in adherence to specified timeframes.
  • Delivered comprehensive customer support by addressing inquiries and resolving issues related to account information, mobile banking, and banking products and services.
  • Delivered comprehensive customer support by addressing inquiries and resolving issues related to account information, mobile banking, and banking products and services.

Client Care Specialist

City National Bank
Los Angeles
  • Provided first-tier technical support for online banking services, effectively resolving complex operational issues related to a range of products, including deposits, loans, and transfers.
  • Managed electronic fund transfer disputes, ensuring resolution within regulatory guidelines, and processed legal requests in adherence to specified timeframes.
  • Managed electronic fund transfer disputes, ensuring resolution within regulatory guidelines, and processed legal requests in adherence to specified timeframes.

Fulfillment Center Warehouse Associate

Amazon
Inglewood, CA
  • Get customer orders ready and pack them up.
  • Load boxes onto trucks for shipment.
  • Use scanners to read bar codes on boxes
  • View prompts on screens and follow directions for some tasks.
  • Troubleshoot problems, ensure product meets quality requirements.

Seasonal Retail Sales Associate,

Macy's
Los Angeles, CA
  • Greet and connect with all customers in a friendly and genuine manner.
  • Understand store products and services to help customers find what they need and suggest additional items.
  • Proficient in Macy's cash register and point of sale systems, and company devices. Promoted loyalty program and wrap up sales in a warm, celebratory fashion.
  • Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare.
  • Maintain department recovery standards, including selling floor and fitting rooms.
  • Process markdowns in a timely and accurate manner.

Skills

  • CSR
  • Call Center
  • Customer Service
  • Inventory Tracking
  • Order Preparation
  • Warehouse Operations
  • Loading and unloading
  • Customer Support
  • Drawer balancing
  • Returns processing
  • Payment Processing
  • ID Verification
  • General Ledger Reconciliation
  • Accounts Payable
  • Technical Support
  • Accounts Receivable
  • Cash Register Operation

Timeline

Service Fulfillment Processor

One United Bank

Client Care Specialist

City National Bank

Fulfillment Center Warehouse Associate

Amazon

Seasonal Retail Sales Associate,

Macy's

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Lorice McCall