Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Laroy Johnson

Cedar Rapids,IA

Summary

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Processor

Nordstorm Warehouse
10.2018 - Current
  • Processed merchandise into warehouse and scanned boxes that were shipped.
  • Assisted with unloading boxes off trucks.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Customer Service Representative

Safelite Solutions
08.2016 - 10.2017
  • Assisted callers with insurance claims on auto glass and located vehicles at various car shops and tow yards.
  • Posted dispatch notes for vehicle tow after vehicle is declared total loss.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Machine Operator

PMX INDUSTRIES INC
08.2014 - 08.2016
  • Load and unloaded machine to roll, cut metal and copper to customer sizing.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Customer Service Representative

RTA Call Center
03.2008 - 07.2011
  • Answered inbound calls assisting customers with travel information.
  • Provided customers traveling directions from starting point to their destination and provide bus and trains scheduled times.
  • Delivered prompt service to prioritize customer needs.

Education

GED -

Milwaukee Area Technical College
Milwaukee, WI
05.2005

Skills

  • Multitasking and Organizing
  • Interpersonal Communication
  • Heavy Lifting
  • Customer Support
  • Customer Care
  • CSR
  • Data Entry
  • Shipping & Receiving
  • Microsoft Word
  • Product Inspection

Certification

Driver's License

Additional Information

Works very well with others, strong people skills, and able to work with little or no supervision. Very punctual, hardworking, and very dependable.

Timeline

Processor

Nordstorm Warehouse
10.2018 - Current

Customer Service Representative

Safelite Solutions
08.2016 - 10.2017

Machine Operator

PMX INDUSTRIES INC
08.2014 - 08.2016

Customer Service Representative

RTA Call Center
03.2008 - 07.2011

GED -

Milwaukee Area Technical College

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Laroy Johnson