Lorie Boisclair
Hyde Park,VT
Summary
Efficient Loan Servicing Representative known for productivity in completing tasks with speed and accuracy. Skilled in loan processing, customer service, and compliance with financial regulations. Excel at communication, problem-solving, and adaptability to ensure smooth loan servicing operations and positive client experiences.
Overview
20
20
years of professional experience
Work History
Loan Servicing Representative III
Union Bank
Morrisville, VT
02.2005 - Current
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Examined and verified information in loan application and closing documents.
- Accepted payment on accounts.
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Processed payoffs, releases, and curtailments for loans.
- Processed requests for payoff statements and coordinates wire transfers accordingly.
- Maintained accurate records of all loan transactions in the company database.
- Assisted customers with online banking setup for automated payments.
- Collaborated with external vendors on various projects related to loan servicing.
- Developed training materials for new employees in the department.
- Performed daily loan servicing activities such as processing payments, tracking escrow accounts, and preparing monthly statements.
- Prepared amortization schedules to assist borrowers with repayment plans.
- Scanned and uploaded loan and related documents into system.
- Analyzed and resolved customer inquiries regarding loan terms, payment options, and account balances.
- Answered questions and advised customers regarding loans and transactions.
- Filed and maintained loan records.
- Monitored loans to verify adequate and current insurance coverage.
- Processed incoming documents for new loans including title insurance policies and appraisals.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Researched and responded to customer complaints in a timely manner.
- Coordinated with lenders to verify information on existing loans.
- Audited files regularly to detect and correct paperwork and processing errors.
- Presented loan and repayment schedules to customers.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
Education
High School Diploma -
Lamoille Union High School
Hyde Park, VT06-1989
Marketing And Tourism
Green Mountain Technology Center
Hyde Park, VT05-1989
Skills
- Customer Service Support
- Payment processing
- Time management
- Insurance verification
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Teamwork
- Banking terminology
- Multitasking capacity
- Confidentiality
- Office equipment operation
- Problem-solving abilities
- Self motivation
- Loan servicing systems
- Excellent communication
- Documentation review
- Stress management
References
References available upon request.
Timeline
Loan Servicing Representative III
Union Bank
02.2005 - Current
High School Diploma -
Lamoille Union High School
Marketing And Tourism
Green Mountain Technology Center