Mark Anderson
Stoughton,MA
Summary
Detail-oriented loan servicing professional with expertise in loan processing, compliance, and customer service. Collaborating and mentoring with colleagues to provide a high level of operational efficiency and accuracy.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Loan Servicing Representative III
Rockland Federal Credit Union
Canton, MA
2023 - Current
- All the responsibilities of a Loan Servicing Representative
- Additional responsibilities include:
- Responded promptly to inquiries from both internal teams and external clients regarding loan servicing matters, ensuring resolutions were reached in a timely manner.
- Developed strong relationships with internal partners such as underwriters, processors, and management leading to improved communication channels between departments.
- Increased department productivity by training new hires on company policies, procedures, and software programs.
Home Equity Loan Processor
Rockland Federal Credit Union
Rockland, MA
2022 - 2023
- Process home equity loan applications, ensuring compliance with credit union policies and regulations.
- Review financial documents for accuracy, verifying income, credit history, and property value.
- Communicate effectively with borrowers, providing updates and addressing inquiries throughout application process.
- Collaborate with underwriting team to resolve issues and expedite loan approvals efficiently.
- Maintain detailed records of loan applications and correspondence using internal software systems.
Loan Servicing Representative
Rockland Federal Credit Union
Rockland, MA
2017 - 2022
- Processed loan applications, ensuring compliance with credit union policies and regulatory requirements.
- Collaborated with team members to streamline loan processing workflows and enhance member experience.
Member Service Representative
Rockland Federal Credit Union
Walpole, MA
2016 - 2017
- Assisted members with account inquiries and transactions, ensuring timely resolution of issues.
- Processed loan applications and maintained accurate member records in compliance with credit union policies.
- Educated members on products and services, enhancing understanding and engagement with offerings.
- Executed daily operational tasks efficiently, contributing to smooth branch functionality and member support.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
Johnson State College
Johnson, VTSkills
- Strong communication skills
- Professionalism and integrity
- Fraud detection awareness
- Loan servicing systems
- Loan processing expertise
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
Certification
NMLS certified
Timeline
Loan Servicing Representative III
Rockland Federal Credit Union
2023 - Current
Home Equity Loan Processor
Rockland Federal Credit Union
2022 - 2023
Loan Servicing Representative
Rockland Federal Credit Union
2017 - 2022
Member Service Representative
Rockland Federal Credit Union
2016 - 2017
Johnson State College