Lorie Johnson
Sparta,MO
Summary
Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
18
18
years of professional experience
Work History
Paraprofessional
Sparta R-III School District
11.2023 - Current
- Instructed small groups of 5+ students in basic concepts such as alphabet, shapes and color recognition.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Promote respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Customer Service Representative
Liberty Utilities
07.2023 - 11.2023
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Adapted quickly to new technologies introduced into call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained and balanced cash drawer, ensuring accurate accounting at end of each shift.
Administrative
Kaiser Permanente
07.2006 - 06.2023
- Responsible for handling office and administrative tasks within a busy, multi-provider practice. Providing exceptional secretarial and clinical support to physicians and surgeons.
- Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party claims.
- Efficient in managing appointment scheduling, patient records, medical billing, coordinated tests, procedures, rescheduling and follow-up appointment arrangements.
- Update electronic medical records.
- Address and respond to incoming/outgoing calls and correspondences.
- Trained new and existing staff to computer systems and facilitated communication between clinic and system support specialists
- Attended meetings as required by management and offered ideas and solutions to enhance administrative procedures.
- Worked closely with other staff members to ensure ultimate patient experience and achieve high satisfaction scores.
- Provided attention to patients in a manner that fostered confidence, trust, and loyalty.
Education
Certificate - Substitute
Missouri Department of Elementary & Secondary Edu
Missouri11.2023
Certificate - Medical Assistant Program
Western Governors University
Salt Lake City, UT01.2021
Skills
- Accurate Data Entry
- Decision making/critical thinker
- Office Administrative
- Invoice preparation
- Time Management/Scheduling
- Bookkeeping/Filing
- Creating Safe Learning Environments
- Encouraging Participation and Inclusivity
- Collaborative and Team-Oriented
- Communicating with Parents and Teachers
- Teaching and instruction
Timeline
Paraprofessional
Sparta R-III School District
11.2023 - Current
Customer Service Representative
Liberty Utilities
07.2023 - 11.2023
Administrative
Kaiser Permanente
07.2006 - 06.2023
Certificate - Substitute
Missouri Department of Elementary & Secondary Edu
Certificate - Medical Assistant Program
Western Governors University
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