Lorie Lelwoj
1215 N 9th St Apt 5
Summary
Dynamic professional with a proven track record at the US Embassy, excelling in customer service and time management. Recognized for enhancing workflow efficiency and fostering teamwork. Adept at problem-solving and maintaining a positive attitude under pressure, ensuring seamless operations and exceptional visitor experiences. Committed to delivering results through effective communication and collaboration.
Overview
1996
1996
years of professional experience
Work History
Travel Agency Ticketing
Marshall Islands Travel Agency
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Store Manager
Islander Store
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented staff training programs to enhance customer service skills.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led team meetings to foster communication and improve overall store performance.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty rates.
- Collaborated with marketing teams to execute promotional campaigns effectively.
- Evaluated employee performance regularly, providing constructive feedback for development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Receptionist
US Embassy
01.1992 - 01.1996
- Scheduled appointments and maintained calendar for embassy officials, ensuring efficient time management.
- Processed incoming and outgoing correspondence, maintaining confidentiality and accuracy in documentation.
- Assisted in coordinating events and meetings, preparing necessary materials and logistics for successful execution.
- Provided support in managing visitor access, ensuring compliance with security protocols at embassy premises.
- Updated internal databases with visitor information, enhancing record-keeping efficiency and retrieval processes.
- Collaborated with team members to streamline administrative procedures, contributing to improved workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Education Administration
BYUH
Honolulu, HI06.2007
Liberal Arts
College of The Marshall Islands
Marshall, MI06.2004
High School Diploma - General Studies
Maui Community High School
Maui Hi06.1990
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Timeline
Receptionist
US Embassy
01.1992 - 01.1996
Travel Agency Ticketing
Marshall Islands Travel Agency
Store Manager
Islander Store
Education Administration
BYUH
Liberal Arts
College of The Marshall Islands
High School Diploma - General Studies
Maui Community High School