Summary
Overview
Work History
Education
Skills
Timeline
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Lorie Rainbolt

Hudsonville

Summary

Dynamic Manager with a proven track record at Victory Phones Live & National City Mortgage, adept at team building and strategic planning. Successfully launched a fully remote agent team, enhancing performance through targeted coaching. Skilled in problem-solving and employee relations, driving operational excellence and fostering a culture of continuous development.

Overview

23
23
years of professional experience

Work History

Human Resources Manager

Victory Phones Live
Grandville
11.2017 - 04.2025
  • Created, launched and managed 100% remote agent team.
  • Facilitated training sessions for new hires and ongoing development for existing staff.
  • Evaluate agent performance through call monitoring, data analysis and coaching sessions.
  • Advised senior managers on best practices for managing the call center environment.
  • Met and communicated with staffing agencies to meet call center staffing needs.

Mortgage Loan Officer

Chase, Wells Fargo, Mortgage One
Grand Rapids
06.2010 - 06.2016
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Established and nurtured relationships with bank partners and real estate professionals.
  • Maintained up-to-date knowledge of various loan products and compliance regulations.
  • Monitored loan progress, ensuring timely processing and closing.
  • Educated customers on various aspects of mortgage financing options available.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.

Mortgage Sales Manager

National City/PNC
Grandville
12.2001 - 12.2009
  • Managed a team of Loan Officers responsible for originating residential mortgage loans.
  • Coached, developed and motivated team to achieve revenue goals.
  • Collaborated with operations teams to ensure timely processing of loans and compliance with regulations.
  • Cultivated strong professional relationships with various mortgage and bank partners to drive referral streams to our team.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Associate of Science - Sales Management

Davenport University
Grand Rapids, MI
05-1989

Skills

  • Problem solving
  • Team building
  • Coaching and development
  • Strategic planning
  • Training and mentoring
  • Employee relations

Timeline

Human Resources Manager

Victory Phones Live
11.2017 - 04.2025

Mortgage Loan Officer

Chase, Wells Fargo, Mortgage One
06.2010 - 06.2016

Mortgage Sales Manager

National City/PNC
12.2001 - 12.2009

Associate of Science - Sales Management

Davenport University

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Lorie Rainbolt