Lorie Schwingel
State Farm
Lake Worth,FL
1
Certification
21
years of professional experience
Customer Service Professional with over 15 years of experience in office management and client relations. Improved customer retention and satisfaction by effectively building rapport and resolving conflicts. Delivered tailored solutions through strong communication skills, enhancing overall customer experiences.
Work History
Sales Associate
5 Years 8 Months- Developed strong client relationships through proactive communication and personalized service.
- Enhanced customer satisfaction by providing accurate product information and tailored insurance solutions.
- Educated clients about policy details, benefits, and coverage limits to improve customer satisfaction.
- Knowledge of Ezlynx system for Homeowners
- Responded to customer calls swiftly to resolve issues and answer questions.
- Demonstrated proficiency across Auto, Home, Life, and Hospital income insurance products.
Office Manager
14 Years 9 Months- Trained new associates on company policies, sales techniques, and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma
Skills
Customer service excellence
Customer service
Multitasking ability
Dependability and punctuality
Sales techniques
Customer satisfaction
Interpersonal communication
Outgoing personality
Certification
20-44 Resident Personal Lines
215 Health & Life
Timeline
Sales Associate
State Farm
01.2021 - 09.2026Read More
Office Manager
State Farm
03.2006 - 12.2020Read More
Pickerington
High School Diploma
Read More