Lori Hudson
Greater Seattle Area,WA
Summary
Dynamic Principal Technical Program Manager with expertise in Agile project management and data analytics. Successfully launched quality assurance practices, enhancing project delivery and stakeholder satisfaction. Proven track record in strategic thinking and cross-functional leadership, driving continuous improvement and fostering strong positive business relationships.
Overview
20
20
years of professional experience
Work History
Principal Technical Program Manager
OCI
08.2021 - 11.2024
- Completed data quality assurance projects.
- Performed data analytics to drive decisions and identify improvement opportunities.
- Developed and improved end to end circuit delivery processes.
- Defined and communicated clear targets and objectives to cross-org project team members.
- Established delivery team priorities, maintained schedules and monitored performance.
- Tracked and reported project status to stakeholders and leadership.
- Trained DC Build Stakeholders on network circuit delivery to ensure on time project delivery.
- Launched quality assurance practices for each phase of the circuit procurement and delivery lifecycle.
Senior Technical Program Manager
OCI
07.2018 - 08.2021
- Led cross-functional teams during the early days of the global pandemic to dramatically upscale the cloud network supporting unprecedented needs for immediate capacity.
- Developed & mentored a Network Circuit Delivery & Layer1 Provisioning Team.
- Created & continuously improved processes supporting the on time and accurate delivery of networking circuits supporting data center new region builds and capacity scaling.
- Cross-organization coordination of network circuit installs and troubleshooting.
- Completed continuous data integrity projects to ensure clear and accurate status reporting to stakeholders and leadership.
- Worked collaboratively as a SME in the network circuit delivery space supporting cross org TPM process creation, automation and SLA reduction programs.
Contracts & Business Program Manager
AWS
09.2013 - 07.2018
- Network circuits procurement and delivery.
- Service provider delivery management.
- Service provider business reviews.
- Service provider account management.
- Delivery status reporting to stakeholders and leadership.
- Created a network circuits database an ordering tool in collaboration with stakeholders and developers.
Wholesale Client Services Manager
Integra Telecom
04.2013 - 06.2013
- Account management
- Pre and post sales support
- Service order/circuit delivery
- Inventory management
- Billing audits and revenue assurance
- Root cause analysis & RFO delivery
- Contracts and circuit term management
- Process creation and continuous improvement
- Change management notifications
- Network optimization projects (internal and external)
Client Services Manaer
360_Zayo
06.2004 - 04.2013
- Account management
- Pre and post sales support
- Service order/circuit delivery
- Inventory management
- Contracts and circuit term management
- Process creation and continuous improvement
- Change management notifications
- Network optimization projects (internal and external)
Education
Project Management Certificate - Project Management
University of Washington
Seattle, WA06-2003
Associate of Science - General Arts & Sciences II
Everett Community College
Everett, WA06-2002
Skills
- Agile project management/Scrum framework
- Data analytics
- Program Management
- Project Management
- Risk Management
- Strategic Thinking
- Cross-functional project & team leadership
- Process development & continuous improvement
- Testing and results analysis
- Training materials
- Stakeholder reporting & management
- Client relationships/Customer focused
Timeline
Principal Technical Program Manager
OCI
08.2021 - 11.2024
Senior Technical Program Manager
OCI
07.2018 - 08.2021
Contracts & Business Program Manager
AWS
09.2013 - 07.2018
Wholesale Client Services Manager
Integra Telecom
04.2013 - 06.2013
Client Services Manaer
360_Zayo
06.2004 - 04.2013
Project Management Certificate - Project Management
University of Washington
Associate of Science - General Arts & Sciences II
Everett Community College
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