High energy, results driven Business Development Manager with a proven history of identifying, building and managing strategic business relationships with top level professionals and clinicians. Seeking a high-profile opportunity with a top-level organization sharing my commitment to strategic development and results driven success.
Overview
27
27
years of professional experience
Work History
Permanent Building Substitute Teacher
Crown Point School District
12.2023 - Current
Managed classroom behavior effectively, creating a positive and focused learning environment for all students.
Served as a mentor for new teachers, sharing best practices and providing guidance on effective classroom management techniques.
Utilized technology tools such as interactive whiteboards and digital resources to enhance student engagement and understanding of course material.
Participated in ongoing professional development opportunities to stay current on educational trends and research-based instructional practices.
Collaborated with colleagues to develop interdisciplinary learning experiences, fostering a well-rounded educational approach.
YMCA Manager
YMCA of Northwest Indiana
01.2023 - Current
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Business Development Manager
Prism Health Care Service, Inc.
06.2017 - 08.2023
Proven performer who has exceeded sales quota quarterly with Advantage Care Product line (Non-invasive ventilation, C-pap/Bi-level, Oxygen and Enteral)
Responsible in introducing and incorporating network continuum of care models with company affiliates
Designed/Developed territory sales plans and marketing collateral for key products with Advantage Care Program
Consistently participates in product education and insurance guidelines with referrals through individual, group or CEU opportunities
Maintaining commercial payors over 64% in designated territory
East of 294 and Chicago Medical District Territory
PRACTICE DIRECTOR
M.D. at Home
11.2015 - 06.2017
Manage clinical team composed of physicians, nurse practitioners and specialists with a focus on home-based centered care
Develop and implement a continuum of care based on high acuity transitions and hospital readmission reduction
Insure all credentialing and licensure remains current and compliant
Recruit, hire and staff all clinical, sales and office personnel
Developed and implemented internal policies to decrease pre-audit inquiries from 98% to 5% through continuous meetings with Medicare’s Medical Director
Redesign operational and sales strategy in response to industry reimbursement reduction
Restructured the clinical team by eliminating every medical assistant position with the replacement of medical students to assist providers in increasing their scores with incentive based programs
Independently market organization to expand interdisciplinary networks to nine additional provider resources to provide a comprehensive approach to healthcare
Participation in all applicable industry seminars and workshops
Develop training platforms to insure all CGS, DMERC, DHHS and FDA guidelines are followed throughout organization
Work consistently with providers by reviewing quality scores to increase incentive payments by managing practice’s PQRS and MU
Solely responsible for training every provider on properly documenting patient encounters on Athena EMR.
PHYSICIAN HEALTH ORGANIZATION (PHO) NETWORK DIRECTOR
Midwest Physicians Group
09.2014 - 11.2015
Development of PHO Program from inception
Increased PHO Membership from 10 members to 140 over 10-month period through direct marketing and educational strategy
Increased ER Utilization via direct marketing to physicians
Developed PHO specific sales plan targeting physicians and strategic services
Established Board meeting to report market intelligence, PHO activities, and satisfaction levels
Responsible for educating physicians in processes and offerings within the PHO system
Established and managed credentialing process for PHO Members
Worked alongside Hospital Leadership and third-party administrators to lease the network on behalf of the PHO
Consistently tracked and reported results to hospital leadership team.
ACCOUNT EXECUTIVE
St. James Hospital and Health Centers
03.2005 - 09.2014
Developed market specific plans for each physician specialty to increase revenue and enhance customer relations
Sole responsibility for quarterly audit in areas of performance improvement and quality assurance
Eliminated all hospital revenue leakage to competitors through relationship building and case management training
Efficiently collaborated with physicians and mid-level providers to ensure patient safety, intervention and follow-up
Incorporated network of Orthopedics, Pulmonologists, Neurologists, Pediatrics, and Primary-Care Physicians to channel business into hospitals
Organizational facilitator and trainer in areas of Medicare and Medicaid reimbursement
Promoted from Account Executive to Billing Manager due to increased sales growth in 2013.
TERRITORY SALES MANAGER
Abbott Labs
06.1997 - 01.2000
Sold and promoted Biaxin, Prevacid, Hytrin, and Zyflow medications as well as H-Pylori regimens
Developed new trainees in Northwest Indiana in conjunction with Regional Manager
Established new concepts within the Marketing Dept
And served as liaison between District and Abbott Home Offices
Maintained the highest market share in the District
Won the “Bag the Bull Elephant Award”
This sales award was achieved by changing the prescribing habits of your top 10 physicians.
Education
Bachelor of Health Science -
Illinois State University
01.1994
Associates Degree -
South Suburban College
01.1992
Skills
Computer Skills
Behavior Management
Proficient in Excel, Word, Power Point and Pivot Tables
Analytical Skills
Teamwork and Collaboration
Analytical Thinking
Timeline
Permanent Building Substitute Teacher
Crown Point School District
12.2023 - Current
YMCA Manager
YMCA of Northwest Indiana
01.2023 - Current
Business Development Manager
Prism Health Care Service, Inc.
06.2017 - 08.2023
PRACTICE DIRECTOR
M.D. at Home
11.2015 - 06.2017
PHYSICIAN HEALTH ORGANIZATION (PHO) NETWORK DIRECTOR
Midwest Physicians Group
09.2014 - 11.2015
ACCOUNT EXECUTIVE
St. James Hospital and Health Centers
03.2005 - 09.2014
TERRITORY SALES MANAGER
Abbott Labs
06.1997 - 01.2000
Bachelor of Health Science -
Illinois State University
Associates Degree -
South Suburban College
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