Lori Ibanez
finance
Mesa,AZ
Summary
Results-driven Collections Specialist with over 20 years of experience recovering past due debt. Proven track record of reducing DSO to enhance recovery rates through effective communication and problem-solving skills. Positive client interactions as well as strong skills to navigate complex situations. Meets strict deadlines with minimum direction by prioritizing workload. skilled in building relationships and resolving problems. Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Remote Accounts Receivable/Collections Specialist
WebPT
Phoenix, AZ
07.2022 - 09.2024
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Contacted customers with delinquent accounts to solicit payment.
- Negotiated payment arrangements with customers in order to resolve delinquent accounts.
- Maintained contact with customers via telephone and email in order to ensure timely collections of outstanding receivables.
- Kept accounts receivable database notes with current relevant client information, collections efforts and next step.
- Verified discrepancies to resolve vendor billing issues.
Senior Accounts Receivable/Collection Specialist
Greco and Sons
Phoenix, United States
08.2019 - 01.2020
- Release hold orders after contacting customer to bring account current or work out payment arrangement
- Held weekly individual sales meetings to find the best strategy to collect on difficult past due accounts
- Many of the difficult accounts have a long history with the Greco family and have other restaurants through the corporate Chicago office
- Prepared my own weekly reports and had very minimal supervision
- Sent weekly statements and made sure past due customers had their invoices
- Inbound and outbound calls and emails
- I was the only collector with 7000 accounts with an average 600 past due
- Upon my hiring I brought the DSO down and met all of my goals the first month and every month after
Accounts Receivable/Collection Specialist
Flex Technology Group
Mesa, United States
02.2018 - 07.2019
- Make daily collection calls and email correspondence and edify invoices were received
- Post/record payments also reconcile inaccurate payments or deposits
- Responsible for monitoring, maintaining and reconciling assigned accounts, tasks include customer calls/emails, account adjustments, small balance write offs, and processing credit memos
- Training of all new department new hires
Credit Manager/Collection Specialist
Robert Half Corporation
San Ramon, United States
07.2013 - 08.2016
- Ensured that payments were collected within the term of sale for assigned territory
- Settled disputed accounts working closely with sales offices and clients
- Preformed credit risk analysis to justify job override for field requests and credit pre-approvals
- Maintained average 500 plus accounts and kept portfolio at corporate goal, average 16-million-dollar portfolio
- Developed, maintained and monitored relations with clients, field offices, FSC, and other internal departments to ensure appropriate and accurate communication reporting with superior customer service
- Awards: Top Collector and Top Performer
- Nominated by manager for top employee awards.
Collection Specialist
Say Media Group
San Francisco, United States
04.2012 - 06.2013
- Collect past due accounts from major media advertising agencies through calls and email
- Worked with Salesforce to verify correct billing, and correct IO errors
- Negotiated payment arrangements with clients and followed through until receipt of payment
- Analyzed aging reports to identify potential loss and collect on accounts in arrears
Collection Specialist
Arvato Finance Services / Google
Mountain View, United States
11.2010 - 02.2012
- Analyzing aging reports to identify potential loss and collect on arrears to improve DSO
- Monitor and maintain A/R portfolio of $60 Million, collected on 500 Google accounts including Double Click, Admob and Invite Media
- Prepare reports for bad debt write off and refer accounts to outside collections agencies
- Maintained bankruptcy files
- Prepared claims within court deadlines
- Negotiate payment arrangements and follow through on collecting these payments, collaborate with sales team to build strong working relationships with high profile clients
Accounts Receivable/Collection Specialist
TDS/Bridgestone-Firestone
Nashville, United States
08.2008 - 12.2009
- Final collector when initial collectors have exhausted all attempts at collection
- Final demand letters for payment before outside collections
- Negotiate payment arrangements and follow through on payments
- Special billing, Release of all new orders
- Resolve billing errors and prepare credit memos
Collection Specialist
SunTrust Bank Student Loan Dept
Murfreesboro, United States
09.2003 - 04.2008
- Handling high volume of inbound/outbound calls
- Reconciliation of delinquent account, take and post payments, skip tracing
- Government knowledge to assist with student loan deferments and forbearance
Education
Accounting -
Institute For Business And Technology
Santa Clara, California, United States12-1995
Skills
Effective Time Management
Accurate Account Reconciliation
Mentor Entry-Level Staff
Client-Focused Service
Post Payments
Salesforce Proficiency
Proficient in Oral and Written Communication
Skilled Negotiator
Payment Plan Management
Risk Assessment
Effective Problem Solving
Investigation due diligence
Languages
English, Intermediate
Military Record
United States Air Force, Honorable Discharge
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekTimeline
Remote Accounts Receivable/Collections Specialist
WebPT
07.2022 - 09.2024
Senior Accounts Receivable/Collection Specialist
Greco and Sons
08.2019 - 01.2020
Accounts Receivable/Collection Specialist
Flex Technology Group
02.2018 - 07.2019
Credit Manager/Collection Specialist
Robert Half Corporation
07.2013 - 08.2016
Collection Specialist
Say Media Group
04.2012 - 06.2013
Collection Specialist
Arvato Finance Services / Google
11.2010 - 02.2012
Accounts Receivable/Collection Specialist
TDS/Bridgestone-Firestone
08.2008 - 12.2009
Collection Specialist
SunTrust Bank Student Loan Dept
09.2003 - 04.2008
Accounting -
Institute For Business And Technology
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