John Tender
Philadelphia,Pa
Summary
Over 20 years of experience in the consumer-based industry, demonstrating strong team leadership and professionalism. Proven ability to independently make decisions within established guidelines. Proficient in Microsoft Word and Excel, with extensive collections and supervisory experience. Ready to bring expertise in revenue cycle management to Managed Resources.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Collections Specialist (TEMP)
Lift Solutions LLC
Conshohocken, Pennsylvania
01.2026 - 04.2028
- Maintain accurate and up-to-date customer files, including contacts, addresses, tax exemptions, and documentation updates.
- Support branches with billing issues, invoice updates, proof of delivery, and documentation requests.
- Conduct high-volume outbound collection calls and emails to drive timely payments.
- Monitor customer aging reports daily; follow up consistently on past-due accounts.
- Reduce DSO and aged receivables through structured follow-up and proactive customer engagement.
- Negotiate payment commitments, escalate issues when necessary, and enforce credit terms.
- Investigate and resolve payment discrepancies, short pays, and customer disputes in coordination with branches and sales teams.
- Work directly with branch managers, sales, service coordinators, and operations to resolve customer issues.
Revenue Cycle Supervisor
Tiger Aesthetics
10.2024 - 04.2025
- Directly supervise and manage staff within the revenue cycle department, including training, performance evaluations, and addressing employee issues, while setting clear expectations, delegating tasks, and providing guidance and support to team members in order to foster a positive and collaborative work environment.
- Monitor key performance indicators related to revenue cycle performance and identify areas for improvement.
- Identify and address potential revenue cycle issues and implement corrective actions.
- Facilitate excellent customer service by addressing customer inquiries and concerns promptly and professionally in working to resolve billing issues and ensure patient satisfaction.
Accounts Receivable Collections Accountant
Tiger Aesthetics
05.2024 - 10.2024
- Exercise experienced and proven collections approach and methodology to collect from B2B clients while ensuring future revenue from the account is preserved through professional client interaction and relationship building.
- Employ extensive collections efforts in reaching out to B2B customers for payment of current and past due A/R.
- Provide all account history and invoices and resolution on units in dispute with final goal of collections and bringing accounts current.
- Contact customers via phone, email, and mail regarding their past due balances and/or irreconcilable differences, identify issues attributing to account problems and discuss them with management, resolve client-billing problems and investigate all past due accounts.
Accounts Receivable Specialist
Jacent
01.2022 - 01.2024
- Responsible for maintaining six large retail chain portfolio which requires resolving and verifying the validity of account discrepancies by obtaining and investigating information from sales, wholesale, shipping departments as well as customers.
- Initiate collections (via US mail, email, telephone calls) on past due accounts; keeping a record of all collection activity.
- Resolve collections by examining customer payment terms, payment history, credit line and/or working with delivery company to provide customer with proof of delivery.
- Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted.
- Generate weekly, monthly, quarterly and or annual reports detailing paid, unpaid, short paid invoices as well as other accounts receivable activity.
- Complete special projects and other duties as assigned by manager.
Account Receivable / Account Payable Coordinator
Kerridge Commercial Systems
08.2020 - 01.2022
- Responsible for the receipt and accounting of funds being paid to the organization to ensure that proper accounting procedures are followed to account for the receipt of payment for goods and services completed by the organization.
- Established and maintained an effective work relationship with new and existing customers, responsible for application of $36 million receipts annually, also reduced 90% of overdue receivables to a manageable level.
- Collected $1.2 million on items with arrears exceeding 3 years while maintaining current customers recurring monthly billing.
Accounts Receivable Accountant
Hana Group
02.2020 - 06.2020
- Post the weekly sales from all locations which is integrated into Microsoft Dynamics then prepare invoices for those weekly sales. These reports list information such as a description of product, dates of the transaction, the price, and any other charges that need to be applied.
- Post client’s payments with the remittance provided to align with invoices that were billed previously that are entered into Microsoft Dynamics.
- Verify validity of account discrepancies by obtaining and investigating sales details provided by our locations.
- Handle the filing of Sales tax in the state our locations operate.
Senior Accounts Receivable/Collections Specialist
Philadelphia Insurance Companies
03.2015 - 02.2020
- Assist other collectors with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines.
- Leads the work of others by distributing and balancing workload, demonstrating proper work methods and providing on the job training to employees.
- Determine when an account is to be turned over to a collection agency or for litigation; prepares report of historical data to substantiate action to be taken, including payment history and due diligence performed.
- Determine most effective and economical means of collecting for each account; apply standard due diligence practices to collect monies owed; compose correspondence requiring knowledge of procedures and practices in collections and sends a variety of standard collection letters.
- Handle affidavits, bankruptcies and misappropriation of funds as it relates to debt, debtor and/or agent corresponding with legal through the litigation process.
Credit and Collections Representative 3
Comcast
07.2009 - 12.2014
- Review assigned account records to determine which customers must be contacted for collection of overdue accounts.
- Performs quality control for bad debt on installs that has multiple non-pays within 6 months which is deemed high risk.
- Research disputed delinquent account balances, correcting any errors, including misapplied payments or over-payments.
- Analyzes questionable sales and processes bankruptcies.
- Distribute daily reports on the status of delinquent accounts and track collection efforts.
- Various administrative functions, recording address changes, purging records of deceased customers, handling bankruptcy programs, and updating collection agencies to remove accounts.
Accounts Receivable/Collections Specialist
Alliance One
11.2006 - 04.2009
- Directed multiple delinquent customers payment commitments for bringing resolution to unpaid accounts with individuals.
- Negotiate recommended procedures based on information gathering from customer financial capabilities.
- Demonstrate effective skip tracing techniques through programs and policies implemented by client.
Education
Certificate - Financial Accounting
Harvard Business School Online
Online03.2024
High School Diploma -
Martin Luther King Jr. High School
Philadelphia, PA06-1996
Skills
- Accounting Standards
- Billing dispute resolution
- Financial analysis
- Accounts receivable management
- Revenue cycle management
- Performance monitoring
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Training and development
- Aging Reports
- Leadership
Timeline
Accounts Receivable Collections Specialist (TEMP)
Lift Solutions LLC
01.2026 - 04.2028
Revenue Cycle Supervisor
Tiger Aesthetics
10.2024 - 04.2025
Accounts Receivable Collections Accountant
Tiger Aesthetics
05.2024 - 10.2024
Accounts Receivable Specialist
Jacent
01.2022 - 01.2024
Account Receivable / Account Payable Coordinator
Kerridge Commercial Systems
08.2020 - 01.2022
Accounts Receivable Accountant
Hana Group
02.2020 - 06.2020
Senior Accounts Receivable/Collections Specialist
Philadelphia Insurance Companies
03.2015 - 02.2020
Credit and Collections Representative 3
Comcast
07.2009 - 12.2014
Accounts Receivable/Collections Specialist
Alliance One
11.2006 - 04.2009
Certificate - Financial Accounting
Harvard Business School Online
High School Diploma -
Martin Luther King Jr. High School