Renee Parham
Roseville,CA
Summary
Experienced office manager with progressive responsibilities including all administrative duties ensuring smooth daily operations of the business. Extensive knowledge of accounts receivable, payroll processing, accounts payable, human resources, contracts management, as well as medical health information management, billing and coding. Results-oriented and solution focused. Proficient in multiple software programs. Personable, team-driven professional with diverse qualifications and influences.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Collections Specialist
Quality Healthcare Resources
Remote
05.2023 - 10.2023
- Primary source for managing delinquent account for multiple Skilled Nursing Facility clients in various US states
- Investigated and determined cause of outstanding/aging accounts
- Continual communication with various insurance companies and payers for resolution; including Medicare, Medicaid, commercial insurance, HMO’s, PPO’s, TriCare, medical groups
- Submitted and re-submitted claims ensuring correct billing/re-billing
- Rigorous/timely follow-up on claims
- Filed redeterminations, appeals exhausting all efforts to collect
- Regular meetings with clients providing real-time reporting on collections and account(s) status
- If client’s software was not familiar, quickly became proficient in software and providing training to other colleagues, if needed
- Successfully collected just over $450,000 on accounts that had been on client’s aging for 90 days and older
- Oldest account collected on client’s aging report for just under 3 years.
Payroll Coordinator
Odin Environmental Solutions, Inc.
Roseville, CA
01.2023 - 04.2023
- Supported weekly payroll processing for 175 +/- employees working on projects located in approximately 23 states
- Approved & processed weekly time cards
- Contracts/jobs partnering with Army Corps of Engineers, State of California, Department of Water Resources and other similar entities
- Comprehensive auditing of weekly payroll before final processing
- Precise & prompt certified payroll reporting
- Multi-state unemployment and disability reporting
- Prepared & reconciled multi-state tax payments – weekly, bi-weekly, monthly, quarterly and annually
- Created, maintained & audited employee electronic personnel files
- Updated changes such as salary, employee status, voluntary deductions
- Reviewed & approved all payroll deductions
- Year-end W2 processing & distribution
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Business Office Manager
Auburn Oaks Care Center
07.2019 - 08.2022
- Oversee all aspects of business office in a 99-bed skilled nursing facility
- Accurate billing of Medicare, Medi-Cal, commercial insurance, co-insurance & private claims
- Perform complete follow-up for claims ensuring revenue is collected timely
- Complete initial Medi-Cal applications, TAR’s, annual redeterminations, CIF’s & appeals
- Assist residents/family members with Medi-Cal applications and spend downs as needed
- Confirm resident insurance eligibility and benefits via CWF, Medi-Cal and commercial insurance websites or phone
- Maintain daily census activities with nursing & admissions departments
- Responsible for Resident Trust Account for inhouse residents, to include weekly & monthly reconciliations
- Prepare and process live, EFT & credit card daily deposits into multiple bank accounts
- Daily, weekly & monthly cash balancing
- Complete refunds & write-offs as needed
- Perform Month End close of all billing & collections, generate all necessary reports for audit of close
- Facilitate successful & external audits through sound & thorough documentation
- Monthly accounts receivable meetings with consultant and administrator
- Attend daily management Stand-Up meeting & any meetings necessary
- Ensure utmost confidentiality and privacy of all data, including resident, employee and operations data
- Proven competence and excellence by achieving corporate set goals; DSO & 120+ consistently well below set goals.
US Payroll Coordinator/Administrator
Electronic Arts, Inc.
03.2015 - 12.2018
- Process corporate level payroll for EA’s largest sports game studio, Tiburon, with 700 +/- multi-state employees, including extensive LOA’s, new hires/rehires, terminations and special payouts on biweekly basis
- Accurate importing of PTO, SABB and iExpense
- Fulfill incoming garnishment orders
- Compute gross-up calcs and add to compensation as needed, including ESPPQD/DD reporting
- Perform audits and cross audits to ensure precise computations
- Consulted 3,300 +/- US employees with questions regarding their pay; ranging from routine to complex
- Conduct year-end activities as dictated by law
- Facilitate escheatment of outstanding checks
- Fulfill ongoing requests for VOE’s, duplicate W2’s, and other employee support issues that arise
Medical Billing & Coding Specialist
Women’s Care Medical Group / JMA Human Resource Management
08.2012 - 03.2015
- Initial point of contact for patients, either in person or on phone, regarding all billing questions/issues
- Submission of claims, electronic and paper
- Tracing of denied claims; responsible for complete resolution of denial issues
- Solution provider for coding issues and/or errors
- Research of patient's insurance eligibility and coverage
- Extensive communication with major commercial health insurance companies
- Process all patient payments, and insurance payments; post explanation of benefits information to each patient account
- Complete and process weekly deposit for entire practice; 10 doctors and 2 nurse practitioners
- Prepare and submit disability forms for patients; both State of California and employer including FMLA
- Process incoming and outgoing requests of medical records
- Handle all aspects of collections process for past due patient accounts.
Education
Medical Billing And Coding Certificate -
OSC Computer Training
Sacramento, CA01.2011
Certificate - Accounting
Mission Valley R.O.P.
Fremont, CA01.1998
Skills
- Full-Cycle Accounts Receivable
- Accounts Payable
- Payroll
- Office Management
- HR
- Microsoft Office (Word, Excel, PowerPoint)
- ADP PROBusiness
- Workday
- Kronos
- EClinical Works
- Matrix
- PCC
- QuickBooks Premier, Contractors Edition
- Medical Billing: Medicare, Medicaid, Private Insurance Billing protocol
- Medical Coding, ICD-9 & 10, CPT & HCPCS
- Medical Terminology, Anatomy, Physiology
- Keyboarding: 50 wpm / 10-key
- Aging Reports Analysis
Timeline
Accounts Receivable Collections Specialist
Quality Healthcare Resources
05.2023 - 10.2023
Payroll Coordinator
Odin Environmental Solutions, Inc.
01.2023 - 04.2023
Business Office Manager
Auburn Oaks Care Center
07.2019 - 08.2022
US Payroll Coordinator/Administrator
Electronic Arts, Inc.
03.2015 - 12.2018
Medical Billing & Coding Specialist
Women’s Care Medical Group / JMA Human Resource Management
08.2012 - 03.2015
Medical Billing And Coding Certificate -
OSC Computer Training
Certificate - Accounting
Mission Valley R.O.P.
Similar Profiles
MARY ANN MORALESMARY ANN MORALES
Medical Biller at Healthcare Coding IntegrityMedical Biller at Healthcare Coding Integrity
Carter ReevesCarter Reeves
Water Meter Reader at Quality Water ResourcesWater Meter Reader at Quality Water Resources
Alexander MoldovanAlexander Moldovan
Quality Assurance Specialist at Advanced Quality ResourcesQuality Assurance Specialist at Advanced Quality Resources