Lori (Loraine) M Hartman
Pittsburgh,PA
Summary
Positive, energetic, and emotionally intelligent leader who excels at relationship management and empowering teams to engage and collaborate. Over 25 years of experience connecting with stakeholders from workforce staff to C-suite leaders, directing change management and technology implementation. Proven mentor and trainer, launching successful professionals into the workplace.
Overview
29
29
years of professional experience
Work History
Senior Product Manager
UPMC Health Plan
01.2021 - Current
- Direct objectives and priorities for a team of product managers, understand the suite of products and visions assigned to each, adjust work and ensure that all team members are respected and valued
- Engage with end users and UX to assess satisfaction with design and invite feedback and solution options, leading to the identification and prioritization of application improvements
- Make decisions that provide clarity regarding responsibilities and dependencies for numerous stream-aligned development teams and deliver through targeted communication
- Interpret high-level vision and create an end-to-end prioritized solution that includes top-level goals and operational features, using qualitative and quantitative inputs to make informed decisions for iterative development, including managing the Product roadmap
- Balance the executive vision with the needs of the user to make decisions that clear barriers, allowing for efficient and accurate evolution of the product
- Create innovative designs for key features of a care management documentation application
- Write and facilitate delivery of product requirements as well as coordination of resources to support on time development utilizing Agile practices
- Present strategic recommendations and influence organizational decision making.
Clinical Product Analyst, Lead (CPAL)
UPMC Health Plan
01.2019 - 01.2021
- Support clinical business needs for the use, design, and enhancement of the HealthPlaNET application by working directly with clinical end users for feedback and insight
- Provide clinical insight and direction to development of an enhanced version of the existing care management documentation application while managing responsibilities to current application
- Interact and collaborate with informatics, development, and clinical teams to streamline practices around intake and prioritization of change requests, utilizing Azure Dev Ops.
Director, Clinical and Operational Informatics (DCOI)
UPMC Passavant
01.2009 - 01.2019
- Guide transformation of 500-bed facility from paper-based documentation to electronic health record, including charter development, budgeting, training, workflow analysis, and go live processes
- Post implementation, provide current state training and system support while also increasing expanse of electronic documentation throughout the facility, bringing online additional applications and new segments of the primary electronic health record, and provided support and mentorship to UPMC facilities outside of primary location
- Ongoing evaluation and analysis of users' interactions with the system through reporting metrics, surveys, observations and interviews
- Develop and deliver training materials at both local and system levels, utilize written and visual formats communicate changes and build support for go lives to all levels of staff, create a scheduled cadence of formal updates regarding the state of the application to hospital leadership
- Oversee the collaboration between multiple departments in workflow design and improvement through the formation of two shared governance groups - Interdisciplinary Informatics Council and a Provider Informatics Council
- These active workgroups are empowered to provide direct feedback on system changes and participate in testing and downtime preparatory activities
- Interpret and address unplanned application downtime situations and provide clear direction to both leaders and staff
- Participating member of the Nurse Executive Council and Medical Executive Council, interacting with the chief nursing officer, hospital directors, medical director, and medical department chairs.
Nurse Recruitment Coordinator
UPMC Passavant
01.2004 - 01.2009
- Responsible for recruitment of candidates and employee relations (disciplinary action, unemployment hearings, grievances, career counseling) for Nursing Services, Pharmacy, Respiratory, and Social Services/Care Management departments of a 500 bed inpatient facility.
- Engage with vendors for design of advertising and organization of events, operating within budget and supplying track record of successful recruitment
- Upon identifying candidate pool, evaluate applications, complete screening and interviewing, send and confirm background and reference checks, determine appropriate rates of pay, and extend offers of employment.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse
UPMC Passavant
01.1996 - 01.2006
- Foundational bedside nursing experience providing wholistic and empathetic care for 5-8 patients and their families per shift
- Evolving leadership skills through directing activities of non-licensed support staff, precepting and mentoring new staff members, unit “charge” nurse responsibilities, evaluating staff competence, and participating in quality assurance projects on a 30 bed unit.
- Provide direction for development, structure, and growth of a role designed to decrease readmissions through management of ongoing interactions with multidisciplinary teams and facilitating communication to coordinate discharge planning for patients
Education
Master of Science, Nursing - Nursing Informatics
University of Pittsburgh
Pittsburgh, PABachelor of Science, Nursing -
University of Pittsburgh
Pittsburgh, PACertification -
Scaled Agile Framework (SAFe)
Certification - Nursing Informatics -
American Nursing Credentialing Center
10.2014
Leadership Development Intensive (LDI) -
UPMC
Skills
- Influencer of Innovation
- Change Management
- Learning and Development
- Adaptable and Flexible
- Cross-Functional Collaboration
- Product Team Leadership
Accomplishments
2022 UPMC Award for Commitment and Excellence in Service (ACES)
Nominated by peers, this is awarded to less than 1% of staff each year. The recipient exemplifies UPMC's five core values — Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation
Professional Organizations
- National American Nursing Informatics Association (ANIA)
- Western PA Chapter of American Nursing Informatics Association, Board positions held - Social Chair, President-Elect, President
- Healthcare Information and Management Systems Society (HIMSS)
Publications
- Cerner North Atlantic RUG Podium Presentation, 2014, Care Admin Bar Code Medication Administration (BCMA) Performance Improvement Strategies to Support Patient Safety
- SWPONL Poster Presentation, 2013, SOARing to Advance Interprofessional Expertise in Informatics
- Publication, March-April 2007, Wolf, Debra M; Hartman, Loraine M; LaRue, Elizabeth M; Ardnt, Iris CIN: Computers, Informatics, Nursing. 25(2): 112-117
Timeline
Senior Product Manager
UPMC Health Plan
01.2021 - Current
Clinical Product Analyst, Lead (CPAL)
UPMC Health Plan
01.2019 - 01.2021
Director, Clinical and Operational Informatics (DCOI)
UPMC Passavant
01.2009 - 01.2019
Nurse Recruitment Coordinator
UPMC Passavant
01.2004 - 01.2009
Registered Nurse
UPMC Passavant
01.1996 - 01.2006
Master of Science, Nursing - Nursing Informatics
University of Pittsburgh
Bachelor of Science, Nursing -
University of Pittsburgh
Certification -
Scaled Agile Framework (SAFe)
Certification - Nursing Informatics -
American Nursing Credentialing Center
Leadership Development Intensive (LDI) -
UPMC
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