Lori Lynn Jackson
Mingo Junction
Summary
Dedicated professional with a proven track record in customer service, staff training, and effective communication. Committed to fostering team collaboration and driving operational success. Experienced Shift Lead and Coach with a strong focus on team collaboration and problem-solving. Skilled in training and mentoring staff to enhance performance and customer satisfaction. Ready to leverage expertise to drive quality service and operational efficiency.
Overview
16
16
years of professional experience
Work History
Barista Shift Lead
Heartland Restaurant Group
Steubenville
04.2021 - Current
- Provided excellent customer service by engaging with patrons and addressing inquiries.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Monitored the performance of staff to ensure that quality standards were met.
- Supported store manager with recruiting, interviewing and hiring baristas.
High School Volleyball Coach
Toronto High School
Toronto
03.2021 - 06.2025
- Developed practice plans to enhance player skills and teamwork.
- Communicated effectively with players and parents about expectations.
- Mentored junior coaches to foster their development and confidence.
- Coordinated team schedules and logistics for competitions.
- Evaluated player progress and provided constructive feedback regularly.
- Collaborated with other staff members in developing a comprehensive program for student-athletes.
High School Volleyball Coach
Brooke County Schools
Wellsburg
07.2009 - 03.2021
- Developed practice plans to enhance player skills and teamwork.
- Communicated effectively with players and parents about expectations.
- Mentored junior coaches to foster their development and confidence.
- Coordinated team schedules and logistics for competitions.
- Evaluated player progress and provided constructive feedback regularly.
- Organized weekly practices and developed strategies to help athletes reach their goals.
Mental Health Counselor
Northwood Health Systems
Weirton
04.2017 - 03.2020
- Provided individual and group counseling sessions to diverse clients.
- Facilitated crisis intervention and conflict resolution for clients in distress.
- Collaborated with multidisciplinary teams to ensure holistic client care.
- Documented client progress and maintained detailed case notes for review.
- Supported clients in setting personal goals to enhance their well-being.
- Provided individual and group counseling to clients struggling with mental health issues.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
Education
Bachelor of Science - Mental Health And Human Services
Franciscan University of Steubenville
Steubenville, OH08-2009
High School Diploma -
Catholic Central High School
Steubenville, OH05-2003
Skills
- Customer service
- Cash handling
- Inventory management
- Staff training
- Equipment setup
- Customer relationship management
- Team collaboration
- Time management
- Conflict resolution
- Employee mentoring
- Effective communication
- Problem solving
- POS system operation
- Barista training
- Food safety compliance
- Multitasking Abilities
- Staff recruitment
- Supplies forecasting
Timeline
Barista Shift Lead
Heartland Restaurant Group
04.2021 - Current
High School Volleyball Coach
Toronto High School
03.2021 - 06.2025
Mental Health Counselor
Northwood Health Systems
04.2017 - 03.2020
High School Volleyball Coach
Brooke County Schools
07.2009 - 03.2021
Bachelor of Science - Mental Health And Human Services
Franciscan University of Steubenville
High School Diploma -
Catholic Central High School