Lorin Rogers
Stanley
Summary
Demonstrated leadership in a fast-paced barista role by managing shifts and delivering exceptional customer service, fostering a positive environment for both staff and customers.
Overview
13
13
years of professional experience
Work History
Barista
Dunkin Donuts
Sherrils Ford, NC
01.2022 - 05.2023
- Prepared high-quality beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines, blenders, and other equipment efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on beverage preparation and operational procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sales Associate
Dollar General Market
Mooresville, NC
11.2021 - 12.2022
- Enhanced customer experience through effective communication and problem-solving skills.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new associates on sales techniques and store procedures, fostering team development.
- Implemented visual merchandising strategies to improve product visibility and drive sales.
- Assisted in maintaining store cleanliness and organization, contributing to positive shopping environment.
- Analyzed sales trends to inform restocking decisions and optimize inventory turnover.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Caretaker
Private
Mooresville, NC
03.2010 - 10.2014
- Provided compassionate care and support to individuals with diverse needs.
- Assisted in daily living activities, enhancing clients' quality of life.
- Maintained cleanliness and safety standards in living environments.
- Developed engaging activities tailored to client' interests and abilities.
- Provided compassionate care to resident, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of client and competently responded.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Organized transportation for resident to appointments, improving access to essential services.
- Managed medication schedules for resident to ensure timely and accurate administration.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Developed personalized care plans, addressing unique needs.
Education
High School Diploma - undefined
Mooresville Senior High School
Mooresville, NC06-2011
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Dunkin Donuts
01.2022 - 05.2023
Sales Associate
Dollar General Market
11.2021 - 12.2022
Caretaker
Private
03.2010 - 10.2014
High School Diploma - undefined
Mooresville Senior High School