Hi, I’m
Lorin Rogers
Sales, Register, Greeting, Customer Service
Stanley,NC
Summary
Service professional coordinating fast-paced store operations and supporting 4+ team members per shift through busy rush periods. Prepares drinks, keeps service areas organized, and steps in to balance front-of-house and back-of-house priorities while maintaining a positive guest experience. Moves toward Shift Lead responsibility by training new hires, reinforcing service standards, and keeping workflow steady during high-volume periods.
Overview
13
years of professional experience
Work History
Dunkin Donuts
Barista
01.2022 - 05.2023
Job overview
- Prepared high-quality beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines, blenders, and other equipment efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on beverage preparation and operational procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Dollar General Market
Sales Associate
11.2021 - 12.2022
Job overview
- Managed 80 customer interactions daily with friendly, outgoing service and timely issue resolution.
- Maintained inventory levels, rotated stock, and restocked shelves to support product availability and store appearance.
- Assisted customers by locating products, checking other store locations, and recommending relevant items.
- Trained new associates on sales techniques, store procedures, policies, and product information for smoother onboarding.
- Supported visual merchandising by organizing racks and shelves to improve product visibility and store appeal.
- Resolved complaints calmly, built repeat customer relationships, and kept the sales floor clean and organized.
Private
Caretaker
03.2010 - 10.2014
Job overview
- Assisted with meal preparation and personal grooming to improve comfort and maintain consistent daily routines.
- Monitored client condition closely and responded calmly to health issues and emergency situations.
- Organized weekly social activities, outings, and personalized interests-based engagement to strengthen quality of life.
- Arranged transportation to appointments and coordinated access to essential services for residents.
- Maintained clean, safe living spaces and developed personalized care plans around unique resident needs.
Education
Mooresville Senior High SchoolMooresville, NC
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Timeline
Barista
Dunkin Donuts
01.2022 - 05.2023
Sales Associate
Dollar General Market
11.2021 - 12.2022
Caretaker
Private
03.2010 - 10.2014
Mooresville Senior High School
High School Diploma
05.2011