Lorin Vazquez
Bryan
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contact Center Specialist
Baylor Scott & White
08.2023 - 01.2025
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Collaborated with team members to share best practices, optimizing overall contact center performance.
- Developed training materials for new employees, ensuring consistency in service delivery across the team.
- Participated in ongoing professional development opportunities to increase expertise in industry trends and technologies.
Team Lead Sales Associate
Foot Locker
09.2020 - 08.2023
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
Education
High School Diploma -
Bryan High School
Bryan, TX05-2018
Skills
- Workforce management
- CRM software
- Customer service
- Data entry
- Time management
- Quality assurance controls
Certification
Certified Billing and Coding Specialist (CBCS)
EST. 12/2025
Timeline
Contact Center Specialist
Baylor Scott & White
08.2023 - 01.2025
Team Lead Sales Associate
Foot Locker
09.2020 - 08.2023
High School Diploma -
Bryan High School
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