- Knitting and Crocheting
- Volunteering at local animal shelters and rescue organizations
- I like working with my hands and fixing things
- Volunteering
- Music
- Gardening
- I like looking at the stars and learning about constellations
- I enjoy helping others and giving back to the community
- Hiking
- Road Trips
- Reading
- Baking
Lorinda Nordgaard
Woodbury,MN
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
46
46
years of professional experience
Work History
Front Desk Receptionist
Woodbury Senior Living
Woodbury, MN
07.2023 - Current
- I greeted and directed visitors, answered phones, delivered packages to the residents, helped with meals and anything else I was able to. I filled in for other receptionists when needed as well.
Administrative Assistant
Nuveen Asset Management
Minneapolis, MN
07.2016 - 11.2020
- I cover for the regular receptionist, take care of all mail and packages, schedule meetings using the computer program EMS and order all supplies for our office (there are over 150 employees). Set up all meeting rooms for the day including breakfast or lunch meetings. I report to a manager and have extensive knowledge of good customer service and how to make people feel welcome. I'm retired November 2, 2020.
Bank Teller
Anchor Bank
Eagan, MN
09.2015 - 05.2017
- I processed deposits, cash and checks, using a computer to do the processing. I also cashed checks and handled large amounts of cash. I balanced my cash drawer every day and made sure my paperwork was in proper order for scanning. I dealt with customers constantly throughout the day and always took the time to make them feel important. Skills I used my extensive customer service skills, computer skills and ability to handle cash appropriately.
Manager, Customer Experience
Office Max
Stillwater, MN
09.2014 - 09.2015
- I was in charge of ensuring a great customer experience. This included training employees on proper selling techniques and phone etiquette. I counted down the drawers at night, prepared the deposit and locking up the store. When I opened the store, I verified the deposit, put out the cash drawers and completed all daily reports. Employees followed my directions and I was well-liked by the customers and employees alike I helped maintain a great survey score in Q2. When I left FedEx Office to go to Office Max, many of my regular customers followed me there because they liked working with me. I had received many compliments on our survey for helping customers.
Clerk
US Postal Service
Saint Paul, MN
01.1980 - 10.2009
- I started as a mail carrier and always maintained a good driving record. I then became a clerk and worked as a Consumer Affairs specialist for 9 years. I answered complaints and concerns by phone in writing and in person. I also worked closely with the Consumer Affairs Manager, the Postmaster and other department heads. I have also been an acting Manager and Supervisor. I received several Quality Step increases and certificates of appreciation for my work in Consumer Affairs. I used Word on a daily basis in Consumer Affairs and I was able to use my great compassion and patience with my customers and I resolved most issues successfully. I was well-liked by my fellow employees as well.
Beauty Advisor/Sales Associate
HERBERGERS
Saint Paul, MN
01.2000 - 01.2006
- I worked in the Cosmetics Department for Estee Lauder as a Beauty Consultant. I made all of my customer's feel comfortable and welcome. I would spend time with the customer explaining products and the benefits of those products for the client’s individual needs. I was well liked by the other consultants and sales employees. Many times they would come to me for advice and I was always willing to help them when they asked. I had many loyal customers and always treated them with respect and kindness. I have excellent listening skills and I know when a customer is upset or angry and I’ve always been able to satisfy their concerns.
Education
High School -
Alexander Ramsey High School
Roseville, MN01-1973
One year of college level - Spanish
Anoka/Ramsey Community College
Cambridge, MNSkills
- Commitment to service quality
- Strong attention to detail
- Prioritization and scheduling
- Engaged listening
- Professional phone communication
- Effective team engagement
- Efficient appointment management
- Office management skills
- Confidential information management
- Effective workload management
Accomplishments
- Supervised team of seven staff members.
- Achieved Office Max Q2 Survey excellence through effectively managing my team in positive ways and ensuring customers were satisfied .
- Documented and resolved printing timeline for large customer which led to continued service with said customer.
- Managed Customer Experience area.
- Recognized by customers and Manager for expedient and effective service.
- Responded to over 20 customer inquiries each day.
Interests
Timeline
Front Desk Receptionist
Woodbury Senior Living
07.2023 - Current
Administrative Assistant
Nuveen Asset Management
07.2016 - 11.2020
Bank Teller
Anchor Bank
09.2015 - 05.2017
Manager, Customer Experience
Office Max
09.2014 - 09.2015
Beauty Advisor/Sales Associate
HERBERGERS
01.2000 - 01.2006
Clerk
US Postal Service
01.1980 - 10.2009
One year of college level - Spanish
Anoka/Ramsey Community College
High School -
Alexander Ramsey High School
Section name
- I am proficient at Microsoft Outlook, Word and some Excel experience with continued self instruction.
- Have experience using the following programs: CRM, EMS, Maintenance and Office Supply programs, and Photoshop.
- I am very experienced at various postal equipment.