Loris Menfi
San Antonio
Summary
Versatile, energetic, innovative, and strategic hospitality executive with 29 years of diverse experience establishing successful hotel sales and luxury operations. Proven reputation for leading and creating operational strategies for award-winning hotels and resorts. Ability to lead and develop successful, motivated teams in multi-branding and re-branding operations while consistently surpassing financial targets, exceeding customer expectations, and developing talent.
Overview
30
30
years of professional experience
Work History
GENERAL MANAGER
San Antonio Marriott Rivercenter and Riverwalk
San Antonio
09.2020 - Current
- Led operations for two hotel properties totaling 1,512 rooms, 90,000 sq. ft. of meeting space and 550 associates in downtown San Antonio.
- Budgeted total revenues of $128M in 2025.
- Generated record $121M in total revenue including $25M in Catering through strategic pricing and driving ancillary revenue including dynamic pricing.
- Successfully secured 46 multiyear bookings and 144% revenue to goal in 2024 by assembling and inspiring a top-performing sales team.
- Secured top rankings on Trip Advisor for both Rivercenter and Riverwalk among 390 market hotels, highlighting strong commitment to service excellence.
- Recognized as Host Hotels and Resorts Convention Hotel of the Year in 2021.
- Oversaw completion of Rivercenter hotel's repositioning after $60M renovation.
GENERAL MANAGER
JW Marriott Houston by the Galleria
Houston
08.2017 - 09.2020
- Directed operations at 516-room property with 40,000 sq. ft. of function space.
- Increased profit margins by $1.1M and boosted market share index by 5% within first year through strategic alignment of sales and marketing teams.
- Cultivated an enthusiastic culture to surpass customer expectations.
- Attained highest AES score of 87% in Western Region for JW brand during 2019.
- Oversaw capital projects worth over $15M for improvements to meeting spaces, lobbies, restaurants, and markets executing JW brand elements.
- Recognized with Sales Partnership Award for three consecutive years: 2017, 2018, and 2019.
- Achieved NFL Hotel of the Year in 2018.
GENERAL MANAGER
Loews Regency San Francisco
San Francisco
06.2015 - 08.2017
- Boosted business efficiency after Mandarin Oriental acquisition, leading to optimized hotel operations with 140 staff and 155 guestrooms.
- Surpassed financial targets with EBITDA exceeding $2.1M in first full year of operation.
- Cultivated a team culture that earned #2 hotel rating out of 228 hotels on Trip Advisor in San Francisco.
- Honored with 'Star Service Award' in 2016.
- Received 'Forbes 4 Star' and 'AAA 4 Diamond Award' in consecutive years by setting high standards for guest service.
- Executed major renovation projects worth $3M, enhancing property's appeal.
GENERAL MANAGER
Loews New Orleans
New Orleans
05.2014 - 06.2015
- Led management of 295-room luxury resort, generating $24M in annual revenue.
- Enhanced profitability by 6% through strategic planning of all aspects of operations and marketing.
- Instilled culture of superior guest service by strategically guiding teams.
HOTEL MANAGER
Loews Philadelphia Hotel
Philadelphia
01.2013 - 05.2014
- Managed team of 400 employees and ensured smooth operation of 516 guestrooms generating $55M in revenue.
- Efficiently supervised total execution of $25M hotel refurbishment.
- Introduced innovative restaurant concept, surpassing development goals.
- Identified trends and devised plans to enhance customer satisfaction, winning 'Hotel of the Year - 2013' award.
- Generated $500k in cost savings by initiating Carpedia R2.
EXECUTIVE ASSISTANT MANAGER
The Ritz-Carlton, Sarasota
Sarasota
01.2010 - 01.2013
- Received recognition as 'World's Best Hotel' by Travel & Leisure.
EXECUTIVE ASSISTANT MANAGER
The Ritz-Carlton, Reynolds Plantation
Greensboro
01.2008 - 01.2010
- Designated Ritz-Carlton Rooms Cadre for hotel openings.
DIRECTOR OF ROOMS
The Ritz-Carlton, Golf Resort Naples
Naples
01.2006 - 01.2008
- Opening leader.
- Recognized with National Cobalt Best Practice Award.
ASSISTANT ROOMS EXECUTIVE
The Ritz-Carlton, Naples
Naples
01.2001 - 01.2006
- Iconic Forbes-rated, AAA 5 Diamond flagship property with $100M+ revenue.
- Received the Leader of the Year award.
FRONT OFFICE MANAGER
The Ritz-Carlton, New Orleans
New Orleans
01.2000 - 01.2001
- Contributed to the opening operations for multiple properties including The Ritz-Carlton, Iberville Suites, and Maison Orleans.
FRONT OFFICE MANAGER & HOUSEKEEPING MANAGER
The Ritz-Carlton, Amelia Island
Amelia Island
01.1997 - 01.2000
- Recipient of prestigious Malcolm-Baldrige National Quality Award.
FRONT OFFICE AND CONCIERGE LEVEL
The Ritz-Carlton, Cleveland
Cleveland
09.1995 - 01.1997
- Led self-managed teams.
Education
Bachelor of Science - Business Administration, Marketing
KENT STATE UNIVERSITY
KENT, OHIOLEADERSHIP ACCELERATOR - ASCENT
THE UNIVERSITY OF NORTH CAROLINA
CHAPEL HILL, NORTH CAROLINASkills
- Strategic Direction and Alignment
- Solid Owner Relations
- Sales & Marketing
- Operational Effectiveness
- Recruitment & Talent Development
- Forecasting & Budgeting
- Brand Strategy
- Capital Project Management
- Mentoring and Accountability
- Cost Savings & Change Management
- Crisis Management
Affiliations
- General Managers Advisory Council
- San Antonio Business Council
Websites
Board Of Directors
- San Antonio Hotel Lodging Association
- Chair Elect - Visit San Antonio, Chair Sales/Convention and Finance Committee
- Tourism Public Improvement District
Accomplishments
- 2024 General Manager of the Year - San Antonio Hotel Lodging Association
Timeline
GENERAL MANAGER
San Antonio Marriott Rivercenter and Riverwalk
09.2020 - Current
GENERAL MANAGER
JW Marriott Houston by the Galleria
08.2017 - 09.2020
GENERAL MANAGER
Loews Regency San Francisco
06.2015 - 08.2017
GENERAL MANAGER
Loews New Orleans
05.2014 - 06.2015
HOTEL MANAGER
Loews Philadelphia Hotel
01.2013 - 05.2014
EXECUTIVE ASSISTANT MANAGER
The Ritz-Carlton, Sarasota
01.2010 - 01.2013
EXECUTIVE ASSISTANT MANAGER
The Ritz-Carlton, Reynolds Plantation
01.2008 - 01.2010
DIRECTOR OF ROOMS
The Ritz-Carlton, Golf Resort Naples
01.2006 - 01.2008
ASSISTANT ROOMS EXECUTIVE
The Ritz-Carlton, Naples
01.2001 - 01.2006
FRONT OFFICE MANAGER
The Ritz-Carlton, New Orleans
01.2000 - 01.2001
FRONT OFFICE MANAGER & HOUSEKEEPING MANAGER
The Ritz-Carlton, Amelia Island
01.1997 - 01.2000
FRONT OFFICE AND CONCIERGE LEVEL
The Ritz-Carlton, Cleveland
09.1995 - 01.1997
Bachelor of Science - Business Administration, Marketing
KENT STATE UNIVERSITY
LEADERSHIP ACCELERATOR - ASCENT
THE UNIVERSITY OF NORTH CAROLINA
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