Lorissa Lopez
Clovis
Summary
Dynamic Property Management Professional with extensive expertise in property compliance, tenant relations, and maintenance coordination, complemented by a strong track record in overseeing large-scale operations. Proven leadership abilities highlighted through multiple promotions demonstrate reliability, initiative, and adeptness in managing complex, high-volume workloads. Skilled in conducting inspections, meticulous documentation, vendor coordination, and navigating high-conflict communications. Recognized for maintaining safe, organized, and compliant properties while fostering positive relationships with tenants, owners, and community partners.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Code Compliance Officer
City of Clovis
Clovis, NM
11.2024 - Current
- Promoted from ERT Crew lead
- Property Oversight
- Compliance Management
- High-Conflict Customer Interaction
- City-Wide Property Standards Enforcement
- Oversee compliance for hundreds of residential and commercial properties, ensuring they meet city standards for safety, maintenance, and habitability.
- Lead the full compliance cycle: investigate complaints, conduct inspections, issue notices, create corrective action plans, and close cases with full documentation.
- Manage all communication with property owners, tenants, contractors, and businesses — including hostile or escalated individuals — while maintaining professionalism and authority.
- Prepare and process official paperwork, legal notices, billing, and photographic documentation for administrative and legal review.
- Coordinate with Environmental Response Team, law enforcement, and city departments to resolve violations efficiently and safely.
- Write and assign work orders for cleanup, abatement, and repairs; track progress and verify completion before clearing cases.
- Serve as a frontline representative for the city, handling high-stress, high-conflict situations with calm, clear communication.
- Educate residents and property owners on city codes, maintenance expectations, and long-term compliance strategies.
- Ensured compliance with city codes through inspections and assessments of residential and commercial properties.
- Conducted investigations on code violations, documenting findings for follow-up actions and resolutions.
- Collaborated with homeowners and contractors to clarify code requirements and facilitate compliance solutions.
- Developed educational materials to inform community members about local ordinances and safety standards.
- Led training sessions for new staff on inspection procedures, documentation practices, and regulatory updates.
- Streamlined reporting processes to enhance accuracy in tracking violations and enforcement actions.
- Coordinated with other city departments to address complex code issues impacting public health and safety.
- Managed comprehensive record-keeping systems for easy access to critical information concerning code compliance activities within the organization.
- Warned violators of infractions or penalties.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Prepared evidence in support of legal actions taken.
- Conducted various field investigations.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
Property Maintenance & Abatement Team Lead
Environmental Response Team (ERT)
Clovis, NM
02.2024 - 11.2024
- Promoted from ERT Crew Member
- Lead ERT crews in city-wide property cleanup, abatement, and maintenance operations.
- Assign daily work orders, coordinate routes, and ensure timely completion of high-volume tasks.
- Operate and train others on tractors, skid steers, and heavy equipment.
- Oversee safety protocols, equipment checks, and documentation for compliance cases.
- Collaborate with Code Compliance to support enforcement actions and prepare properties for inspection.
- Ensured all equipment was maintained, fueled, repaired, and ready for daily operations.
- Maintained safety standards for the crew, enforced PPE requirements, and handled field-level conflict or citizen interactions when needed.
Crew Member
Environmental Response Team (ERT)
Clovis, NM
08.2023 - 02.2024
- Performed hands-on property maintenance including weed cutting, trash removal, and hazard cleanup.
- Operated heavy machinery including tractors and skid steers.
- Completed work orders efficiently under strict deadlines.
- Supported city-wide abatement efforts and prepared properties for compliance review.
Independent Contractor
DoorDash
01.2022 - 01.2023
Customer Service Associate
Walmart
01.2021 - 01.2022
Educational Assistant & After-School Program Staff
Albuquerque Public Schools
01.2017 - 01.2021
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05-2017
Skills
- Property inspections
- Customer service-focused
- Communication and coordination
- Critical thinking
- Self-motivation and initiative
- Property Compliance
- Leadership and supervision
- Stress tolerance and resilience
- Negotiation and persuasion
- Conflict resolution strategies
- Project management experience
- Decision-making capacity
Certification
- First Aid, Adult CPR & AED
- Defensive Drivers Course
- Hands On Fire Extinguisher
- Weed Trimmer Repair 101
- Osha 10
Timeline
Code Compliance Officer
City of Clovis
11.2024 - Current
Property Maintenance & Abatement Team Lead
Environmental Response Team (ERT)
02.2024 - 11.2024
Crew Member
Environmental Response Team (ERT)
08.2023 - 02.2024
Independent Contractor
DoorDash
01.2022 - 01.2023
Customer Service Associate
Walmart
01.2021 - 01.2022
Educational Assistant & After-School Program Staff
Albuquerque Public Schools
01.2017 - 01.2021
High School Diploma -
Rio Grande High School