Lorissa Sells
Beaumont,TX
Summary
Dedicated and proactive professional with a solid foundation in business and a proven track record of effective interpersonal communication. Eager to transition into the construction industry, leveraging a keen attention to detail and strong organizational skills to tackle the sector’s unique challenges. Adept at managing multiple projects concurrently with precision, and committed to continuous learning to enhance capabilities and drive excellence in the role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender Trainer
5 Under Golf Center
03.2021 - Current
- Double-checked customers' identification to make sure they were of legal drinking age.
- Responsible for keeping the bar area stocked and clean, taking bar orders, completing server orders, washing glasses, taking to-go orders, and making drinks while conversing with customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Worked under pressure in a fast-paced environment with many distractions and serving tables while tending the bar.
Lead Server Trainer
5 Under Golf Center
08.2020 - Current
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
- Increased staff retention through effective communication and fostering a positive work environment.
Server
Pour 09 Bar and Rooftop
06.2021 - 08.2021
- Developed strong customer bonds to improve the loyalty of customers and obtain regular guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
BBA - Business Management
Lamar University
Beaumont, TX12.2023
Houston Baptist University
Houston, TX05.2020
Skills
- Routine Management
- Indirect Leadership
- Interpersonal Skills
- Communication
- Course Planning & Organization
- Training & Development
- Microsoft; Word, Excel, Teams, Powerpoint
- Google; Docs, Sheets, Slides, Forms, Drive
Certification
- Food Handlers
- TABC
Awards
- Presidential Scholarship, Houston Baptist University, awarded for academic accomplishments.
- Dean's List, Lamar University, as of the Fall Semester 2020, Spring 2021, Fall 2022, and Spring 2023. Awarded from Lamar University.
- Transformational Scholarship, Lamar University, awarded for academic accomplishments.
References
Lance LaRue - President of 5 Under Golf Center
(409) 781-2957 / Lance@fiveundergolf.com
Alex Anderson - General Manager
(409) 299-1364 / Alex@fiveundergolf.com
Manda Reese - Assistant General Manager
(409) 782-6951 / Manda@fiveundergolf.com
Jimmy Singletary - Chief of Police, Beaumont, TX
(409) 284-1076
Timeline
Server
Pour 09 Bar and Rooftop
06.2021 - 08.2021
Bartender Trainer
5 Under Golf Center
03.2021 - Current
Lead Server Trainer
5 Under Golf Center
08.2020 - Current
BBA - Business Management
Lamar University
Houston Baptist University
- Food Handlers
- TABC
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