Naa Dei Neequaye
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
5 Iron Golf
08.2023 - Current
- Check guests in and out of reservations
- Hosted corporate events where I served up to 200 people and gave mini golf lessons
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and welcoming sim area setting the tone for a positive guest experience upon arrival.
Sales Representative
Sierra Trading Port
10.2022 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided cashier assistance
- Invited all customers to join TJX rewards credit card
- Assisted in maintaining the back stockroom and the sales floor
Ice Cream Server
Van Leeuwen Artisan Ice Cream
06.2022 - 01.2023
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Sales Floor Team Member
University at Buffalo Bookstore
01.2021 - 09.2021
- Consulted with customers to find orders
- Processed and shipped orders
- Organized inventory
Clerical Office Worker
Inclusive Links and Lach Home Care
12.2019 - 03.2020
- Reorganized filing system for about 200 case files then entered data into Excel
- Reviewed case files (kids with special needs) and records to answer request for info
- Photocopying, scanning and faxing
Education
Bachelor of Arts - Psychology
University At Buffalo
Buffalo, NY05.2023
Skills
- Written and verbal communication
- Time management
- Cultural competence
- Data Entry
- Organization Skills
- Public Speaking
Timeline
Guest Service Specialist
5 Iron Golf
08.2023 - Current
Sales Representative
Sierra Trading Port
10.2022 - 05.2023
Ice Cream Server
Van Leeuwen Artisan Ice Cream
06.2022 - 01.2023
Sales Floor Team Member
University at Buffalo Bookstore
01.2021 - 09.2021
Clerical Office Worker
Inclusive Links and Lach Home Care
12.2019 - 03.2020
Bachelor of Arts - Psychology
University At Buffalo
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