Keniel De Leon
Orlando
Summary
I'm currently in college seeking my degree in nursing attending Rasmussen University. At the time I do want to start getting my foot in the door for healthcare related job's as getting experience and learning quickly are some of my qualifications. I also give my all when it comes to the necessities of the job and learn quick. At my current job which involves taking care of customers and sale's I have acquired over 200+ reviews about myself through multiple locations, I also have made over 800+ sales.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
11.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted with training new team members on operational procedures and service standards.
- Managed cash register operations, ensuring accurate transactions and reconciliations.
- Resolved customer inquiries and complaints efficiently, maintaining a positive experience.
- Developed strong relationships with customers, fostering repeat business through personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
Guest Service Representative
Launch Trampoline Park
01.2022 - 11.2024
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Facilitated park safety by enforcing rules and maintaining a clean environment for guests.
- Assisted in onboarding new team members, sharing best practices for guest engagement.
- Coordinated special events, ensuring seamless experiences for guests celebrating milestones.
Server
Jersey Mike's Subs
01.2022 - 02.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Accurately processed orders using point-of-sale system, maintaining attention to detail during peak hours.
- Collaborated with team members to ensure timely food preparation and delivery, enhancing overall efficiency.
- Trained new staff on menu offerings and service protocols, fostering a knowledgeable and effective team.
Education
High School Diploma -
University Highschool
Orlando, FLSkills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Language skills
- Customer service
- Computer skills
- Verbal and written communication
- Flexible schedule
- Sale's skills
- First aid training
- Payment processing
- Issue resolution
- Financial transactions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Volunteering at local animal shelters and rescue organizations
- I participate in a variety of outdoor recreational activities
- Surfing
- Team Sports
Timeline
Guest Service Specialist
Mister Car Wash
11.2023 - Current
Guest Service Representative
Launch Trampoline Park
01.2022 - 11.2024
Server
Jersey Mike's Subs
01.2022 - 02.2022
High School Diploma -
University Highschool