LoRita Cables
Saint Louis,Missouri
Overview
20
20
years of professional experience
Work History
Customer Relations Aide
City of Maryland Heights
05.2022 - Current
- Takes registration for programs, pavilion and facility reservations
- Sells memberships and creates ID cards
- Collects fees and processes paperwork through Rectrac software
- Assists with cash management
- Answers telephone and responds to customer inquiries and complaints
- Assists in the implementation of rentals and special events
- Conducts facility tours
- Supports emergency response as needed
Program Support Assistant
Veteran Benefits Administration
08.2021 - Current
- Monitor various reports to assure that all cases are processed and optimized within the work queue
- Determine the existence and location of files in order to complete Veteran request
- Update and complete Veteran record request in Veteran Benefits Management System (VBMS) and Share/Birls system
- Ensure that appropriate consent and signature is obtained for release of medical record information
- Completes legal request, respond to inquiries from clients, their authorized representatives, and other third parties such as law firms, insurance companies
- Process claim request and burn CD to be delivered to the requestor
Support Specialist
Robert Half Talent Solutions/United Way
05.2021 - 08.2021
- Answered incoming calls and provided information and referrals to the appropriate providers
- Provided customer application status to 2-1-1/First Call Resource Specialist
- Completed data entry of caller log screens which record clients' requests, referrals made and unmet services requested
- Performs data entry on updates and new resources
Service Order Home Loan Specialist 1
Aerotek/PennyMac
02.2021 - 04.2021
- Performed routine data entry and validation tasks
- Initiated third party verification of employment
- Handled routine calls, emails and/or chat responses
- Monitored work queues
- Interacted with multiple departments to expedite processing and/or issue resolution
- Performed other related duties as required and assigned
- Demonstrated behaviors which are aligned with the organization's desired culture and values
Data Entry Clerk
Manpower Staffing/Cannon
11.2020 - 02.2021
- Performed data entry processes into a database
- Performed assigned tasks and projects
- Processed special and recurring reports and administrative records
- Verified and corrected information, codes, and account numbers as necessary
- Ensured complete and accurate data entries into system
Collateral Vault Supervisor
First Bank
08.2014 - 01.2020
- Company Overview: Hazelwood, Missouri
- Managed and delegated workflow to ensure maximum efficiency and provide training to new and existing employees
- Maintained knowledge of proper documentation to fulfill requirements of the Federal Reserve (FIC) and Federal Home Loan Bank (FHLB) pledge requirements
- Overseen the coordination of documents being prepped for imaging, updated Internal Log for Negotiable Collateral, and ensured accurate documents is provided for Court Ordered Subpoenas
- Organized the retrieval of files requested for all internal and external exams
- Assisted in the preparation, implementation and updating of departmental procedures
- Communicated with Lenders, Administrative Assistants, attorneys, and co-workers to obtain additional information or clarification so accurate information is provided
- Issued and managed governance key performance indicators to improve efficiency and performance
- Managed and maintained FIS Vision Content and Opus database and assisted with database support for other departments
- Hazelwood, Missouri
Vault Lead
First Bank
02.2013 - 08.2014
- Company Overview: Hazelwood, Missouri
- Monitored and disbursed the workflow to Vault Specialist
- Fulfilled requirements of the Federal Reserve (BIC) and Federal Home Loan Bank (FHLB) pledge requirements monthly
- Monitored and updated addition, deletions or transfers to the Internal Log for Negotiable Collateral and provided documentation in response to Court Ordered Subpoenas
- Communicated with Lenders, Administrative Assistants, and co-workers to obtain additional information or clarification for information requested utilizing OPUS software
- Ensured files were tracked and all requests were within department standards
- Hazelwood, Missouri
Collateral Release Specialist
First Bank
02.2007 - 02.2013
- Company Overview: Hazelwood, Missouri
- Verified the mailing address of borrower, the loan balance and availability are zero
- Prepared appropriate state specific documentation and forwards release documents as instructed by title companies, lenders, and management
- Determined where all release should be sent, the appropriate cost and ensures that the lien released within 20 days of payoff
- Researched REACT system for loan where original collateral is not in file and contacts appropriate jurisdiction/state office for resolution
- Hazelwood, Missouri
Vault Specialist
First Bank
11.2004 - 01.2007
- Company Overview: Hazelwood, Missouri
- Responded to requests for information by retrieving appropriate information from files and delivering it to the requestor
- Pulled paid loan files daily and filed all returned and new loan files in the correct location in the vault
- Assembled and tracked the location of all files
- Hazelwood, Missouri
Education
Master of Management -
Fontbonne University
06.2014
Bachelor of Science -
Fontbonne University
05.2010
Skills
- Strong collaborative skills
- Interpersonal skills
- Managing employees
- Training employees
- Customer support services
- Organizational skills
- Adaptability
- Learning new concepts
- Ability to work under pressure
- Microsoft Office
- Word
- Excel
- PowerPoint
- Spreadsheets program
Timeline
Customer Relations Aide
City of Maryland Heights
05.2022 - Current
Program Support Assistant
Veteran Benefits Administration
08.2021 - Current
Support Specialist
Robert Half Talent Solutions/United Way
05.2021 - 08.2021
Service Order Home Loan Specialist 1
Aerotek/PennyMac
02.2021 - 04.2021
Data Entry Clerk
Manpower Staffing/Cannon
11.2020 - 02.2021
Collateral Vault Supervisor
First Bank
08.2014 - 01.2020
Vault Lead
First Bank
02.2013 - 08.2014
Collateral Release Specialist
First Bank
02.2007 - 02.2013
Vault Specialist
First Bank
11.2004 - 01.2007
Master of Management -
Fontbonne University
Bachelor of Science -
Fontbonne University
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