Lorna Alberts

Conducted in-home and telephonic assessments to evaluate medical necessity for long-term support services.

• Ensured accurate and timely documentation of assessment findings for TMHP review.
• Coordinated service needs through collaboration with healthcare providers and specialists.
• Facilitated referrals, scheduling, and acquisition of adaptive equipment for members.
• Educated members on healthcare options, enhancing transportation and medication management.
• Promoted to clinical team lead case manager after one year.
• Managed outbound and inbound calls to ensure member satisfaction and address needs promptly.
• Performed audit reviews of documentation, medical records, pharmacy records, and prior assessment findings.

• Leader Covid-19 healthcare facility team across LTCF, rehab facilities, group homes, hospitals, clinics, and dental offices.
• Conducted complex casework and telephone outreach to clients testing positive for COVID-19.
• Executed comprehensive COVID-19 casework including interviews, contact tracing, and exposure investigations.
• Coordinated clinical mobile COVID testing in long-term care facilities while providing education and prevention resources.
• Supervised county flu shot outreach clinic, training nurses and office staff for immunization administration.
• Performed communicable disease investigations including interviews, data entry, blood draws, and medication administration.
• Educated clients on TB, STDs, and other communicable diseases while providing personal care instructions.
• Managed Family-Nurse Partnership program for at-risk first-time mothers with a caseload exceeding 25 clients.

• Conducted comprehensive assessments of in-hospital patients and documented reported symptoms.
• Developed care plans based on assessments, patient input, and physician recommendations.
• Maintained timely, accurate medical records and reports for all clients.
• Recorded client medical information and vital signs consistently.
• Performed nightly blood draws and reviewed diagnostic test results for patient care.