Lorna Cuevas De Los Santos
Orlando,FL
Summary
Led customer service initiatives by prioritizing needs and optimizing workflow efficiency.
Cultivated multitasking and time management skills to enhance service delivery.
Collaborated with colleagues to maintain a productive and harmonious workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
GOAA SCREENER
Covenant Aviation Security
08.2025 - Current
- Learning to observe and report any suspicious activity that enters the airport
- Screen and search employees and vehicles coming through our checkpoints at the airport
- Developed emergency response protocols to address observed threats effectively while ensuring the safety of the public
- Searching thirdly to ensure no unauthorized items make it past the checkpoint and properly reporting it if anything is found
- Report to any emergency when called and standby until the issue is resolved
Security Officer
Andy Grain
08.2025 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded to alarms and emergency situations promptly and effectively.
- Implemented security protocols that improved incident response times.
HOST, BUSSER, LINE ASSISTANT, TO-GO SPECIALIST
Longhorn Steakhouse
02.2024 - 05.2025
- As hostess greeted, cleaned, and seated guests while dining
- Took reservations for large parties and made accommodations for guests
- As to-go specialist, learned to take orders in person and over the phone while also preparing and taking orders out to guests
- Gained skills to accommodate customers while preparing food or while they waited for tables
HOSTESS MANAGER/ SERVER
Kekes Breakfast
01.2022 - 12.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Education
High School Diploma - Marketing
Valencia College
Orlando, FL06.2026
Skills
- Problem solving
- Fast action
- Time management
- Teamwork
Certification
Agricultural certification
D license certification
X-ray certification
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
GOAA SCREENER
Covenant Aviation Security
08.2025 - Current
Security Officer
Andy Grain
08.2025 - Current
HOST, BUSSER, LINE ASSISTANT, TO-GO SPECIALIST
Longhorn Steakhouse
02.2024 - 05.2025
HOSTESS MANAGER/ SERVER
Kekes Breakfast
01.2022 - 12.2023
High School Diploma - Marketing
Valencia College