Summary
Overview
Work History
Education
Skills
Timeline
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Lorna FitzHenry

Mineral Wells,Tx

Summary

Dynamic and results-driven professional with a strong background in customer service and billing at Alexian Brothers Medical Center. Known for exceptional communication and empathy, I excel in ensuring accurate billing and fostering rapport with clients. My adaptability and productivity have consistently contributed to successful outcomes in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Life Insurance Agent

Life Insurance Agent
Mineral Wells, Texas
09.2025 - Current

Customer Service / Sales

Social Media Campaign Services
01.2016 - 01.2022

Customer Service, Sales

Social Media/Facebook
01.2009 - 01.2020
  • Company Overview: Remote owner operator of fan pages
  • Analyzing data, engaging data and content, identifying trends, digital campaigns, building community online, advertising.
  • Remote owner operator of fan pages

Customer Service, Sales

Liveops
01.2017 - 01.2018
  • Company Overview: Remote Customer Service
  • Remote Customer Service

Data Entry, Billing Specialist

Medix Staffing
Lombard, USA
01.2004 - 2004
  • Company Overview: Quest Diagnosis
  • Data Entry, posting payments electronically and manually, maintaining accurate medical billing and records.
  • Documenting revenue from patient payments and insurance reimbursement.
  • Quest Diagnosis

Billing Specialist / Collections / Data Entry / Customer Service

Alexian Brothers Medical Center
Elk Grove Village, USA
01.1999 - 01.2004
  • Ensuring accurate billing, submission of electronic and paper claims, monitoring claim status, researching rejections and denials, documenting account activities.

Education

Pre Life License -

Xcel solutions
Texas
09.2025

Criminology and Health courses

McHenry County College
01.2011

Skills

  • Hospitality
  • Empathy
  • Compassion
  • Productivity
  • Adaptability
  • Rapport Building
  • Claim Entry
  • Payment Posting
  • Ensuring Accurate Billing
  • Strong Communication Skills
  • Team Player

Timeline

Life Insurance Agent

Life Insurance Agent
09.2025 - Current

Customer Service, Sales

Liveops
01.2017 - 01.2018

Customer Service / Sales

Social Media Campaign Services
01.2016 - 01.2022

Customer Service, Sales

Social Media/Facebook
01.2009 - 01.2020

Data Entry, Billing Specialist

Medix Staffing
01.2004 - 2004

Billing Specialist / Collections / Data Entry / Customer Service

Alexian Brothers Medical Center
01.1999 - 01.2004

Pre Life License -

Xcel solutions

Criminology and Health courses

McHenry County College

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