Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 19 + years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Hi, I’m
LORNA HENRY-BROOKES
Customer Service
Bradenton,FL
Summary
Overview
19
years of professional experience
Work History
Lowe's Home Improvement
Customer Service Associate
01.2019 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
L&Z Family Childcare
Owner and Childcare Provider
01.2011 - 01.2019
Job overview
- Manage finances and market the facility
- Meet with parents and teachers with regards to child development, behavior issues, and overall satisfaction.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
United States Postal Service (USPS)
Mail Carrier
04.2005 - 05.2007
Job overview
- Obtain signatures from customers for all mail that is registered, insured, or certified
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Christmas Tree Shop
Overnight Stock Clerk
01.2005 - 01.2006
Job overview
- Improved product availability by efficiently restocking shelves and updating inventory records.
- Maintained a clean and organized store environment through diligent cleaning and organizing tasks.
- Collaborated with team members to complete overnight stocking tasks, resulting in enhanced store appearance.
Education
Monroe CollegeBronx, New York
Associates degree in Accounting
University Overview
Skills
- MICROSOFT OFFICE
- TIME MANAGEMENT
- DETAIL ORIENTED
- SELF MOTIVATED / DRIVEN
- FILE/RECORD MANAGEMENT
- STRATEGIC PLANNING EXPERIENCE
- Team Collaboration
- Customer Support
- Regulatory Compliance
- Appointment Scheduling
Accomplishments
Accomplishments
- ENTREPRENEUR / BUSINESS OWNER
- TRAVEL AGENT CERTIFICATES
- TAP CERTIFICATE
- COSMETOLOGY LICENSE
- ACCOUNTING GPA 2.95
Leadership Experience
Leadership Experience
I SHARE MY EXPERIENCE AND KNOWLEDGE FROM DECADES IN THE WORKFORCE. I AM ABLE TO TEACH AND HELP OTHERS EXCEL.Communication Skills
Communication Skills
I developed and implemented an educational curriculum for children that meet state standards. In addition, I maintained child development and safety records, prepared reports while working to ensure that my daycare remained current with state requirements. My role speaking with prospective clients to determine their needs and expectations, interview and train qualified candidates allowed me to excel in the area of communication and conflict management.References
References
AVAILABLE UPON REQUESTDIY's Crafting and Gardening
DIY's Crafting and Gardening
Like to recreate and refurbish old furniture and create my own multi- use storage pieces and revamp out dated clothing shoes etc gardening is my way of distressing it give calmness and peace and i love growing my own food
Timeline
Customer Service Associate
Lowe's Home Improvement
01.2019 - Current
Owner and Childcare Provider
L&Z Family Childcare
01.2011 - 01.2019
Mail Carrier
United States Postal Service (USPS)
04.2005 - 05.2007
Overnight Stock Clerk
Christmas Tree Shop
01.2005 - 01.2006
Monroe College
Associates degree in Accounting