Lorna Mullen
Crown Point,IN
Summary
Certified Medical Assistant with strong foundation in clinical and administrative tasks, ready to contribute to healthcare teams. Adept at patient care, taking vital signs, and managing medical records. Skilled in collaborating with colleagues and adapting to dynamic environments to achieve optimal patient outcomes. Known for reliability, strong communication, and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Mullen & Associates P.C.
09.2023 - 11.2024
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Certified Medical Assistant Extern
Power's Health
08.2024 - 10.2024
- Supported healthcare team members through efficient communication and collaboration during daily operations.
- Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
- Evaluated patient understanding of discharge instructions, reducing potential complications or readmissions due to miscommunication.
- Educated patients on preventative care measures, empowering them to take an active role in managing their health conditions effectively.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Home Remodeling Assistant
Brown & Brown Attorneys-at-Law, P.C.
09.2023 - 09.2024
- Performed demolition work on existing structures.
- Boosted efficiency on job sites by keeping work areas clean and organized throughout the duration of each project.
- Unloaded and stored construction materials.
- Streamlined project workflow by effectively organizing tools, materials, and equipment for easy access and efficient use.
- Assisted in construction of commercial and residential buildings.
- Contributed to a positive company reputation through exceptional customer service skills, commitment to quality workmanship, and collaborative team efforts.
Service Crew Member
Taco Bell
04.2023 - 12.2023
- Worked well with teammates and accepted coaching from management team.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Accurately operated cash register to process customer payments.
- Maintained a clean and organized work environment for improved customer experiences.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Collaborated with team members to complete orders.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Proven ability to learn quickly and adapt to new situations.
Dishwasher/Food Preparation Worker
Youche Country Club
05.2022 - 10.2022
- Stored dishes, utensils and kitchen equipment in proper locations.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Education
Bachelor of Science - Nursing
Purdue University Northwest
2200 169th St, Hammond, IN 46323 06-2028
Bachelor of Science - Nursing
Valparaiso University
Valparaiso, IN01-2025
High School Diploma -
Crown Point High School
1500 S Main St, Crown Point, IN 4630706-2024
Skills
- Positive attitude
- Time management
- Reliable team player
- Vital signs monitoring
- HIPAA compliance
- Triage assessment
- Patient-focused care
- Electronic health records
- Adaptable
- CPR
- Customer service
- Multitasking and organization
- Verbal and written communication
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant, Medical Career Academy 2024, July
Languages
English
Full Professional
Timeline
Certified Medical Assistant Extern
Power's Health
08.2024 - 10.2024
Office Assistant
Mullen & Associates P.C.
09.2023 - 11.2024
Home Remodeling Assistant
Brown & Brown Attorneys-at-Law, P.C.
09.2023 - 09.2024
Service Crew Member
Taco Bell
04.2023 - 12.2023
Dishwasher/Food Preparation Worker
Youche Country Club
05.2022 - 10.2022
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant, Medical Career Academy 2024, July
Bachelor of Science - Nursing
Purdue University Northwest
Bachelor of Science - Nursing
Valparaiso University
High School Diploma -
Crown Point High School
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