Lorna Robinson
Vacaville,CA
Summary
Motivated professional hard working individual with years of experience working in a team environment to meet expectations.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Alameda Health System
02.2019 - 03.2023
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted patient in navigating appointments and follow up as well as improving overall experience.
Physical Therapy Aide
Alameda Health System
02.2000 - 02.2019
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
CNA
Alameda Health System
01.1992 - 02.2000
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Food Preparation Worker
Headstart Daycare
06.1987 - 06.1988
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
Education
GED -
Dewey High School
Oakland, CA06.1980
Skills
- Product Knowledge
- Paperwork Processing
- Scheduling
- Account updating
- Equipment Sanitation
- Safe Food Handling
- Food assembly
- Ingredient inspection
- Team contribution
Timeline
Customer Service Representative
Alameda Health System
02.2019 - 03.2023
Physical Therapy Aide
Alameda Health System
02.2000 - 02.2019
CNA
Alameda Health System
01.1992 - 02.2000
Food Preparation Worker
Headstart Daycare
06.1987 - 06.1988
GED -
Dewey High School