Lorna Vasquez

• Directed daily operations to ensure efficient service delivery and guest satisfaction.
• Implemented training programs for staff to enhance customer engagement and operational performance.
• Monitored financial performance and prepared reports to inform strategic decision-making.
• Coordinated scheduling and staffing to optimize resource allocation and maintain service standards.
• Oversaw maintenance of facilities, ensuring compliance with health and safety regulations.
• Analyzed guest feedback to identify areas for improvement, driving continuous enhancements in services offered.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Assisted in daily operations, ensuring seamless guest experiences and high service quality.
• Managed team scheduling to optimize staffing levels and align with operational demand.
• Implemented training programs for new staff, improving onboarding processes and knowledge retention.
• Conducted regular performance evaluations of team members, fostering professional development and accountability.
• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Mentored and motivated team members to achieve challenging business goals.
• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
• Trained new staff members, equipping them with skills needed for success in their roles.
• Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.

• Coordinated team schedules, optimizing staffing levels to meet demand and enhance efficiency.
• Monitored inventory levels, assisting in procurement decisions to maintain operational continuity.
• Supported marketing initiatives, promoting hotel services and events through various channels.
• Resolved guest complaints effectively, reinforcing commitment to customer satisfaction and loyalty.
• Handled cash accurately and prepared deposits.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Managed budget implementations, employee evaluations, and contract details.
• Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
• Improved operational workflows, resulting in smoother running of establishment.
• Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
• Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
• Trained new staff members, equipping them with skills needed for success in their roles.
• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

HOA management company. Assist residents with ARC submissions, issuing amenity keys, booking events for residents, Putting on community events, Answer questions regarding HOA dues.

Oversee the front office. Scheduling, account receivables, payroll, group accounts, guest complaints, third party, hiring, interviews. Training, onboarding.

Assisted the front desk, check in and check outs. Scheduling, training, Address guest issues. Attend morning round up meetings.

Managed and oversee hotel and all departments. Set up group accounts, Guest issues, Billing, and adjustments. Balancing Night Audit. Direct Billing. Scheduling, hire, interview. Assisting housekeeping when needed. Also work the front desk at least one or two days.

Managing the Front Office. Scheduling, Monthly staff meeting. Making sure to set up Advance Purchases, Third Party Billing. Cash handling.Interview and hiring. Payroll. Coaching and mentoring my staff to follow proper hotel procedures. Ordering of hotel supplies. Billing adjustments and chargebacks. Check in and out guest. Handle guest complaints.

Managing the Front Office. Scheduling, Monthly staff meeting. Monthly All Suites Webinar. Hilton Honors Champion. Issuing staff refresher courses on Hilton University. Making sure to set up Advance Purchases, Third Party Billing. Review all No Show and late cancellations. Cash handling. Assist Sales with Group Booking and rooming list. Making sure that the Hilton AR in Account Receivables are done. Post checks for different accounts.

Compelling sales proposals, sales contracts, event planning, F&B.

Corporate Business, Weddings etc… Creating BEO’s, taking group deposits.

Assisting front desk when needed.

Corporate business, wedding groups, contracts, Negotiations. I’m a one person Sales team, in writing proposals and closing contracts. Promptly resolved all customer requests, questions and complaints. Built relationships with customers and the community to establish long-term business growth. I’m involved with our CVB with monthly DOS meetings. Also being the only Green Hotel at this time in Santa Barbara. At times cover front desk when employee calls out. Payroll and deposits.

• Booking Guests reservations using promotions or rack rate.
• Looking into any online reservations.
• Answer any questions guest may have of the hotel or surrounding areas.
• Assist at the front desk with check in or check out.

• Supported the sales team in writing proposals and closing contracts.
• Built packages for the hotel. Spa pkgs, golf pkgs, wine tour pkgs etc.
• Contacted customers by phone and email in response to inquiries.
• Promptly resolved all customer requests, questions and complaints.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Built relationships with customers and the community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to the company
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