Lorne Bell
Montgomery Village
Summary
Results-driven courier with expertise in problem-solving, customer service, and attention to detail. Proven ability to enhance delivery efficiency and train new staff for optimal performance. Being able to look outside the box to optimize resolution.
Overview
2026
2026
years of professional experience
Work History
Courier / HDDI
Federal Express
Derwood, MD
11.2007 - Current
- Navigated routes efficiently to ensure timely delivery of packages.
- Operated handheld scanners for accurate tracking of shipments.
- Maintained vehicle cleanliness and readiness for daily operations.
- Collaborated with team members to streamline delivery processes.
- Train new hires on policy and procedures, proper driving techniques, and route prioritizing.
- Teach Defensive Driving class for new employees
Operations Manager
Federal Express
Arlington, VA
2006 - 11.2007
- Streamlined daily operations to enhance service efficiency and reduce delays.
- Implemented process improvements that increased workflow productivity across multiple departments.
- Led cross-functional teams to optimize logistics and distribution strategies for timely deliveries.
- Mentored junior staff on operational best practices and compliance standards.
- Moved from work group to work group based on need.
- Nominated for Humanitarian award in 2007
Courier / Swing Driver / Ops Lead
Federal Express
Gaithersburg, MD
04.2001 - 02.2006
- Managed timely delivery of packages to ensure customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Collaborated with team members to streamline package sorting processes for improved efficiency.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Trained new couriers on operational procedures and best practices for safety and efficiency.
- Implemented route optimization strategies that reduced delivery times and enhanced service reliability.
- Oversaw daily logistics operations, ensuring compliance with safety protocols and quality standards.
- Developed training materials to improve onboarding processes for new staff members, enhancing overall team performance, especially with the GENESIS system, as we were a pilot location.
- Served in Korea as part of Operation High 5
Courier
Federal Express
Columbus, OH
11.1997 - 04.2001
- Delivered packages efficiently, ensuring timely arrival to designated locations.
- Maintained accurate records of shipments and deliveries using tracking systems.
- Assisted in route planning to enhance delivery efficiency and reduce transit times.
- Collaborated with team members to resolve delivery issues and improve customer satisfaction.
- Earned two customer hero awards for going above and beyond.
- Trained new couriers on operational procedures and safety protocols.
Education
Associate of Science - Accounting And Business Adminastration
South Eastern Business College
Lancaster, OH06-2000
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
Languages
Spanish
Limited Working
Timeline
Courier / HDDI
Federal Express
11.2007 - Current
Courier / Swing Driver / Ops Lead
Federal Express
04.2001 - 02.2006
Courier
Federal Express
11.1997 - 04.2001
Operations Manager
Federal Express
2006 - 11.2007
Associate of Science - Accounting And Business Adminastration
South Eastern Business College