LORRAINA MEDRANO

Optimized efficiency in telephonic communication processes.

Delivered exceptional customer support in a fast-paced call center environment.

Managed and resolved customer inquiries through efficient call handling.

Monitored inbound calls to ensure quality and resolution compliance.

Maximized efficiency through enhanced customer service workflows in a call center.

Coordinated scheduling for appointments.

• Was in charge of general office duties, which included keeping track of medical records
• Gathered information about the client's medical history, including medications, symptoms, and allergies
• Assisted physicians with patient follow-up
• Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
• Scheduled surgeries with the surgical center, confirmed appointments with patients, and completed admission and consent forms

• Checked the quality of the specimens by centrifuging them before delivering them to the logistics courier
• Labeled vacutainer tubes correctly with the patient's name, date, and time of collection

• Scheduled new and existing patients' appointments
• Did clerical work like word processing, data entry, phone answering, and filing
• Completed all of the required laboratory tests
• Venipuncture and other CT procedures were performed by me
• Gathered tourniquets, needles, and blood collection devices to prepare work trays
• Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
• Labeled vacutainer tubes correctly with the patient's name, date, and time of collection

• Provided age-appropriate patient care before, during, and after exams
• Called, faxed, or emailed prescriptions to the pharmacy
• Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date
• Gathered histories, vitals, and current complaints through patient interviews
• Exam rooms and medical equipment were sanitized, restocked, and organized by me
• Directed patients to exam rooms, answered questions, and helped doctors prepare for exams
• Made appointments for clients and accompanied them to them

• Identified barriers to student self-sufficiency and developed appropriate IEPs
• Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes
• Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
• Gathered histories, vitals, and current complaints through patient interviews
• Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation
• Did clerical work like word processing, data entry, phone answering, and filing