Lorraine Bandera
Philadelphia,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Philadelphia Public Defenders Office
03.2007 - 07.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Administration Assistant
U.S. Uniform Rental, Inc.
04.1982 - 07.2006
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Composed inter-office correspondence and provided product and service information to customers.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
High School Diploma -
St. Maria Goretti High School
Philadelphia, PASkills
- Cash Deposit Preparation
- Customer Service
- Document Retrieval
- Excel Spreadsheets
- Business Writing
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Meeting Minutes
- Travel Administration
- 10-Key Proficiency
- Records Management Systems
- Detailed Meeting Minutes
- Database Administration
- Microsoft Office
- Phone Call Answering
- Account Reconciliation
Timeline
Administrative Assistant
Philadelphia Public Defenders Office
03.2007 - 07.2013
Administration Assistant
U.S. Uniform Rental, Inc.
04.1982 - 07.2006
High School Diploma -
St. Maria Goretti High School
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