LORRAINE BATES
Woodstock,Georgia
Summary
Well-qualified Medical Billing Specialist proficient in ICD-10 coding and E Cycle Works demonstrated success analyzing existing systems. Forward-thinking and hardworking with flexible and diligent approach.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals.
Overview
36
36
years of professional experience
Work History
REVENUE CYCLE SPECIALIST
Pinnacle Orthopaedics And Sports Medicine
300 Tower Road Suite 200 Marietta, GA 30060
07.2022 - Current
- Maintained accurate records of all transactions, ensuring timely payments from insurance providers.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with insurers.
- Processed insurance payments and adjustments to update accounts to reflect new balance.
- Contacted insurance companies to verify coverage.
Charge Capture Specialist
NGOC
531 Roselane Street Suite 100 Marietta, GA 30060
01.2014 - 12.2021
- Charge Capture Specialist, entering hospital charges for doctors and PA's rounds at the hospital
- Improved charge capture accuracy by meticulously reviewing medical records and identifying missing charges.
- Reduced claim denials by closely monitoring coding updates and implementing necessary changes in a timely manner.
- Provided exceptional customer service when interacting with patients, providers, and insurance companies, addressing inquiries related to billing issues in a timely and professional manner.
Office Manager
W. Lamar Cousins, MD & Robert A Lipson, MD
166 Vann Street Marietta, GA 30060
01.1996 - 12.2013
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Was the office transcriptionist for both MD's
- Both doctors are deceased
Front Office Supervisor and Transcriptionist
Robert Kennedy, MD & Chris Andersen, MD
140 Vann Street Marietta, GA 30060
08.1987 - 12.1995
- Prepared charts for patient visits, collecting correct insurance information
- Coached employees through day-to-day work and complex problems.
- Organized physician scheduling effectively to maintain appropriate coverage and surgery schedules and in office schedules
- Dispersed petty cash to employees and collected and managed receipts.
- Performed transcription for both doctors after hours
- Maintained a clean and organized work environment, promoting a professional image
- Both doctors are retired
Education
High School Diploma -
Cherokee High School
Canton, GA 3011405.1975
Skills
- Denial Management
- Attention to Detail
- Payment Posting and follow-up
- Data Entry Accuracy
Timeline
REVENUE CYCLE SPECIALIST
Pinnacle Orthopaedics And Sports Medicine
07.2022 - Current
Charge Capture Specialist
NGOC
01.2014 - 12.2021
Office Manager
W. Lamar Cousins, MD & Robert A Lipson, MD
01.1996 - 12.2013
Front Office Supervisor and Transcriptionist
Robert Kennedy, MD & Chris Andersen, MD
08.1987 - 12.1995
High School Diploma -
Cherokee High School