LORRAINE BATES
Woodstock,Georgia
Summary
Well-qualified Medical Billing Specialist proficient in ICD-10 coding and E Cycle Works demonstrated success analyzing existing systems. Forward-thinking and hardworking with flexible and diligent approach.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals.
Overview
36
36
years of professional experience
Work History
REVENUE CYCLE SPECIALIST
Pinnacle Orthopaedics And Sports Medicine
07.2022 - Current
- Maintained accurate records of all transactions, ensuring timely payments from insurance providers.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with insurers.
- Processed insurance payments and adjustments to update accounts to reflect new balance.
- Contacted insurance companies to verify coverage.
Charge Capture Specialist
NGOC
01.2014 - 12.2021
- Charge Capture Specialist, entering hospital charges for doctors and PA's rounds at the hospital
- Improved charge capture accuracy by meticulously reviewing medical records and identifying missing charges.
- Reduced claim denials by closely monitoring coding updates and implementing necessary changes in a timely manner.
- Provided exceptional customer service when interacting with patients, providers, and insurance companies, addressing inquiries related to billing issues in a timely and professional manner.
Office Manager
W. Lamar Cousins, MD & Robert A Lipson, MD
01.1996 - 12.2013
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Was the office transcriptionist for both MD's
- Both doctors are deceased
Front Office Supervisor and Transcriptionist
Robert Kennedy, MD & Chris Andersen, MD
08.1987 - 12.1995
- Prepared charts for patient visits, collecting correct insurance information
- Coached employees through day-to-day work and complex problems.
- Organized physician scheduling effectively to maintain appropriate coverage and surgery schedules and in office schedules
- Dispersed petty cash to employees and collected and managed receipts.
- Performed transcription for both doctors after hours
- Maintained a clean and organized work environment, promoting a professional image
- Both doctors are retired
Education
High School Diploma -
Cherokee High School
Canton, GA 3011405.1975
Skills
- Denial Management
- Attention to Detail
- Payment Posting and follow-up
- Data Entry Accuracy
Timeline
REVENUE CYCLE SPECIALIST
Pinnacle Orthopaedics And Sports Medicine
07.2022 - Current
Charge Capture Specialist
NGOC
01.2014 - 12.2021
Office Manager
W. Lamar Cousins, MD & Robert A Lipson, MD
01.1996 - 12.2013
Front Office Supervisor and Transcriptionist
Robert Kennedy, MD & Chris Andersen, MD
08.1987 - 12.1995
High School Diploma -
Cherokee High School
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