Lorraine Battle
Atlanta
Summary
I am a meticulous individual with a strong desire to join a company that values diversity, fosters growth and excellence for people from all backgrounds.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Secretary – Labor & Delivery
MedStar Washington Hospital Center
Washington, DC
04.2018 - 11.2025
- Managed high-volume front desk and unit secretary operations within a fast-paced Labor & Delivery department.
- Demonstrated expert-level proficiency in Epic software for patient records, admissions, scheduling, and documentation.
- Coordinated communication between nurses, physicians, patients, and families to ensure efficient patient care and smooth unit operations.
- Delivered professional administrative and clerical support while maintaining strict confidentiality, HIPAA compliance, and hospital standards.
ACT Community Support Worker (Part-Time)
Hillcrest Children and Family Services
Washington, DC
01.2012 - 03.2023
- Completed individualized needs assessments and developed case plans.
- Managed a caseload of 25–40 cases.
- Maintained detailed records according to agency and policy standards.
- Conducted outreach, advocacy, referrals, and support services.
Housing Navigation Specialist / Community Support Worker
Sasha Bruce Youthwork
Washington, DC
02.2011 - 08.2014
- Developed housing goals with clients while identifying barriers to stable housing.
- Provided crisis intervention and on-site counseling support when appropriate.
- Assisted with office coverage, answered phone calls, and greeted visitors professionally.
- Completed service documentation within required timeframes while maintaining accurate and confidential client records and progress reports.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DC06.2006
Bachelor of Science - Human & Social Services
Bryant & Stratton College
Richmond, VA05.2022
Skills
- Computer Skills
- Team Collaboration
- Time Management
- Multitasking & Organization
Certification
- CPR/AED
- CMAA - Certified Medical Administrative Assistant
- CAP - Certified Administrative Professional
Timeline
Unit Secretary – Labor & Delivery
MedStar Washington Hospital Center
04.2018 - 11.2025
ACT Community Support Worker (Part-Time)
Hillcrest Children and Family Services
01.2012 - 03.2023
Housing Navigation Specialist / Community Support Worker
Sasha Bruce Youthwork
02.2011 - 08.2014
High School Diploma -
Theodore Roosevelt High School
Bachelor of Science - Human & Social Services
Bryant & Stratton College