Lorraine Clayton
Customer Service Receptionist
Chino,CA
Summary
Detail-oriented Front Desk Receptionist skilled in multitasking and time management to enhance customer service. Reliable Direct Care Worker providing compassionate in-home care, monitoring medication reactions, and promoting healthy habits for patient wellness. Committed to ensuring safety and improving overall patient satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Aril DIL
08.2023 - Current
- Improved quality of life for individuals with disabilities through compassionate, consistent direct support.
- Coordinated with interdisciplinary teams to create tailored support strategies addressing each client's unique needs.
- Assisted individuals with daily living activities and personal care tasks.
- Developed and implemented personalized support plans for clients.
- Facilitated social and recreational activities to enhance community engagement.
Front Desk Receptionist
Disneyland
06.2012 - 10.2015
- Increased customer satisfaction through efficient and professional front desk service.
- Streamlined office operations by organizing workflows and enhancing communication.
- Greeted guests with enthusiasm and provided exceptional customer service.
- Managed multi-line phone system and directed calls to appropriate departments.
- Scheduled appointments and coordinated reservations for various park experiences.
Flight Attendant
Continental Airlines Express
08.1999 - 05.2013
- Boosted passenger satisfaction through exceptional in-flight service and tailored support for individual needs.
- Exhibited flexibility and adaptability during schedule changes, safety protocols, and delays while fostering a positive atmosphere.
- Ensured passenger safety through thorough pre-flight checks and emergency procedure briefings.
- Provided exceptional customer service by addressing passenger needs and inquiries promptly.
- Collaborated with flight crew to maintain smooth cabin operations during flights.
Crew Scheduling Officer
Continental Airlines
Houston, Texas
02.2004 - 06.2006
- Reduced scheduling conflicts and ensured full coverage of shifts by implementing a centralized calendar system.
- Streamlined communication processes between departments to enhance crew scheduling efficiency.
- Quickly resolved equipment malfunctions and staffing issues during production phases to minimize disruptions.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.1996
Some College (No Degree) - Flight Attendance/Interior Designer
Cypress College
Cypress, CASkills
- Indirect patient care
- Care planning
- First Aid Training
- CPR & Defibrillator Certified
- Medical office administration
- Document management
- Office software
- Microsoft Office
- Microsoft Excel
- Typing speed
- Fast typing speed
- Multitasking
- Data Analysis
- Information Analysis
- Budget management
- Organization skills
Languages
Spanish
Limited
French
Elementary
Certification
C.P.R & Defibrillator Certificate
Accomplishments
A.R.I.L DIL: Top Award 2024 Employee of the Year.
Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$24/hr - $30/hrTimeline
Direct Support Professional
Aril DIL
08.2023 - Current
Front Desk Receptionist
Disneyland
06.2012 - 10.2015
Crew Scheduling Officer
Continental Airlines
02.2004 - 06.2006
Flight Attendant
Continental Airlines Express
08.1999 - 05.2013
High School Diploma -
Lakewood High School
Some College (No Degree) - Flight Attendance/Interior Designer
Cypress College