Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine Daniels

The Bronx,NY

Summary

Multi-faceted Senior Case Manager dedicated to helping clients identify needs and coordinate care within multi-disciplinary teams. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Applies advanced understanding of community referrals and delivers relevant support.

Overview

7
7
years of professional experience

Work History

Senior Case Manager

Westhab Inc
The Bronx, NY
03.2023 - Current
  • Engaged families in order to promote positive family dynamics that contribute to a successful recovery process.
  • Maintained accurate records of client progress in accordance with agency policies and procedures.
  • Developed and implemented case management plans for individuals with complex needs.
  • Served as a liaison between government agencies and courts providing information on behalf of the client's case.
  • Evaluated existing programs and services offered by agency to ensure effectiveness and quality of service delivery.

Case Manager

BRC
10.2021 - 03.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Senior Case Manager

Bronx Parent Housing Network
01.2018 - 04.2021
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Oversaw implementation of [Type] program, collaborating with management to achieve smooth operations.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.

Education

Associate of Arts - Human Services

Metropolitan College of New York
New York, NY
09.2007

Skills

  • Interdisciplinary collaboration
  • Conflict resolution
  • Client advocacy
  • Documentation management

Timeline

Senior Case Manager

Westhab Inc
03.2023 - Current

Case Manager

BRC
10.2021 - 03.2023

Senior Case Manager

Bronx Parent Housing Network
01.2018 - 04.2021

Associate of Arts - Human Services

Metropolitan College of New York

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