Lorraine Deloza
Downey,CA
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Cashier Customer Service
Sprouts Farmers Market Inc, Grocery
06.2023 - Current
- Assisted customers in finding out-of-stock items.
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Counted money in drawers at beginning and end of each shift.
Client Service Representative
Bank Of America Corp
06.2015 - Current
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered exceptional customer service to differentiate and promote the company brand.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Customer Service Representative
Irvine Ranch Water District
04.2014 - 03.2016
- Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
- Managed quality communication, customer support and product representation for each client.
- Provided customer service for 7years in inbound and outbound call center.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Education
High School Diploma -
John Glenn High School
Norwalk, CA06-1999
Skills
- Excel spreadsheets
- Multitasking and prioritization
- Office equipment operations
- Accuracy and efficiency
- Excellent time management
- Dedicated team player
- Patience and empathy
- Work ethic and integrity
- Cash handling
- Written and verbal communication
- Attention to detail
- Decision making aptitude
- Multitasking and organization
- Clear communication
- Data entry
Accomplishments
- Trained and mentored 10 employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
Cashier Customer Service
Sprouts Farmers Market Inc, Grocery
06.2023 - Current
Client Service Representative
Bank Of America Corp
06.2015 - Current
Customer Service Representative
Irvine Ranch Water District
04.2014 - 03.2016
High School Diploma -
John Glenn High School
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