Lorraine Elson
Mt. Kisco
Summary
Director of community support services with a strong background in developmental disabilities and Medicaid service coordination. Led successful implementation of electronic visit verification, enhancing compliance and service delivery. Developed key policies to improve operational efficiency. Bilingual in Spanish, enabling effective communication with diverse client populations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director of Community Support Services
Special Citizens Futures Unlimited
01.2019 - Current
- Supervise Community based and in home services for individuals with IDD Department and ensure compliance with OPWDD regulations.
- Spearheaded electronic visit verification implementation
- Developed Admissions Discharge Policy and Community Habilitation/Respite Policy.
- Led the Informed Consent Committee, overseeing discussions and decisions related to consent policies.
- Collaborated with committee members to evaluate and improve admission and discharge protocols.
- Provided tailored assistance to families and individuals, addressing specific needs.
- Expanded services to enhance support for individuals and families.
- Manage our ISS contracts and renewals
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by encouraging open communication channels.
- Collaborated with senior leadership to set long-term objectives for the company.
- Coordinated cross-departmental activities to streamline processes and enhance collaboration.
- Ensured compliance with all relevant regulations, policies and procedures.
- Represented the organization at industry events, conferences, and public meetings.
Medicaid Service Coordination Supervisor
Special Citizens Futures Unlimited
01.2016 - 01.2019
- Led Medicaid Service Coordination Department, ensuring effective service delivery and compliance with regulations.
- Trained and monitored staff performance to enhance service delivery and client satisfaction.
- Managed benefits and entitlements for individuals, ensuring they received necessary services.
- Facilitated effective communication among clients, families, and support teams to ensure coordinated care.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Serve as primary enrollment specialist in OPWDD CHOICES system for waiver program tracking and billing.
- Assisted in the implementation of transitioning paper documents to Precision Care electronic platform
Medicaid Service Coordinator
Special Citizens Futures Unlimited
01.2011 - 01.2016
- Coordinated Medicaid services for individuals with disabilities and families, enhancing access to necessary resources.
- Educated clients on available Medicaid services and benefits, empowering them to make informed decisions.
- Monitored service delivery to ensure compliance with Medicaid requirements.
- Assisted Medicaid applicants in completing and submitting applications for health care benefits.
- Developed and maintained Individualized Service Plans (ISP) and conducted regular home/program visits.
- Coordinated services for individuals with developmental disabilities, including family support, education, medical care, recreation, and respite.
- Ensured compliance with OPWDD standards and guidelines.
- Collaborated with interdisciplinary teams to enhance service coordination efforts.
Personal Trainer/Fitness Instructor
Total Fitness Center
Scarsdale
01.2002 - 01.2014
- Crafted personalized fitness programs that enhanced clients' health and well-being.
- Led fitness classes that encouraged healthy lifestyle choices among participants.
Residential Social Worker
YAI National Institute for People with Developmental Disabilities
01.1991 - 01.2002
- Provide Services to individuals with IDD who resided in the agencies group home setting. (5 Intermediate Care Facilities and 2 community residences).
- Coordinated care plans with families and interdisciplinary teams for effective service delivery.
- Facilitated group activities promoting social interaction and skill development Advocated for individuals' rights and access to community resources and services.
- Documented individual progress and maintained accurate records to support service delivery
- Collaborated with external agencies to ensure comprehensive support for individual's needs.
- Served as a liaison between the residential facility staff and and families
- Coordinated referrals to other service providers to meet the individual's needs.
Education
Bachelor of Science - Social Work
Iona University
New Rochelle, NY06-1991
Skills
- Service coordination and supervision
- Medicaid compliance
- Client advocacy
- Interdisciplinary collaboration
- Effective communication
- Policy development and compliance
- Staff training and performance monitoring
- Electronic documentation systems
- Admissions policy development
- Staff training and supervision
- Problem solving
- Open communication facilitation
- Time management
- Management
Certification
- American Council on Exercise – Personal Trainer, T43279
- American Red Cross Certification – Adult and Child CPR
References
Available upon request
Languages
Spanish
Professional
Timeline
Director of Community Support Services
Special Citizens Futures Unlimited
01.2019 - Current
Medicaid Service Coordination Supervisor
Special Citizens Futures Unlimited
01.2016 - 01.2019
Medicaid Service Coordinator
Special Citizens Futures Unlimited
01.2011 - 01.2016
Personal Trainer/Fitness Instructor
Total Fitness Center
01.2002 - 01.2014
Residential Social Worker
YAI National Institute for People with Developmental Disabilities
01.1991 - 01.2002
Bachelor of Science - Social Work
Iona University