TRACY BROWN
Episcopal Health Services, Inc.
St. Albans,NY
5
Certifications
23
years of professional experience
Licensed Clinical Social Worker and Director of Community-Based Behavioral Health leading children’s and adolescent services across program operations, staffing, fiscal planning, quality, and regulatory compliance. Builds and launches community-based care models, including pediatric primary care integration, while overseeing HBCI, CFTSS, care coordination, and Health Homes. Partners on incident review, Medicaid and managed-care reimbursement, and staff development to strengthen service quality and continuity of care.
Work History
Director of Community-Based Behavioral Health — Children and Adolescent Services
9 Years 5 Months- Track [number] referral intakes weekly to monitor access patterns across community-based behavioral health programs.
- Lead the development and launch of HealthySteps, aligning behavioral health services with pediatric primary care operations.
- Oversee HealthySteps, HBCI, CFTSS, Family Peer Support, Care Coordination Programs, and Health Homes across daily operations.
- Manage program managers, supervisors, and clinical staff through performance management, training, scheduling, and operational problem-solving.
- Contribute to annual budget planning and support billing infrastructure, Medicaid reimbursement, and managed-care revenue cycle processes.
- Participate in incident review, quality improvement, and cabinet discussions to strengthen patient safety and strategic planning.
Supervisor of Care Coordination
1 Year 3 Months- Managed [number] staff schedules weekly to support care coordination coverage and balanced caseloads.
- Supervised care coordination staff, assigning caseloads and overseeing daily operations across the team.
- Analyzed program data and service trends to inform care coordination program management and identify process gaps.
- Participated in utilization review, quality improvement, audits, and certification reviews to support regulatory compliance.
Social Work Supervisor — Case Management
6 Months- Supervised daily care coordination operations for Health Home participants across integrated, multidisciplinary services.
- Coordinated client-centered case management to support continuity of care and timely service follow-up.
- Reviewed program activities against agency and regulatory requirements, documenting quality concerns and compliance gaps.
Individual Therapist — Behavioral Health Services
6 Months- Delivered [number] individual therapy sessions weekly for clients with behavioral health needs.
- Completed [number] psychosocial assessments weekly for adults, children, and families.
- Developed treatment approaches addressing mental health, coping skills, behavioral concerns, and substance use.
- Supported clients with complex behavioral health needs, including violence history, forensic involvement, and mandated treatment.
- Adapted care for adults, children, and families across varied clinical presentations and treatment goals.
11 Years 11 Months
- Managed $[number] in budget oversight annually, supporting staffing, program administration, and service delivery priorities.
- Led behavioral health program planning, translating organizational goals into practical service and staffing decisions.
- Oversaw compliance activities, maintaining documentation and operational practices aligned with applicable behavioral health requirements.
- Directed program evaluation efforts, using data analysis to guide improvements in services and workflows.
- Coordinated care delivery across clinical and community partners to support consistent client transitions.
Assistant Director
8 Months- Provided administrative oversight to supervisory staff across daily operations and escalated urgent decisions as needed.
- Supported quality assurance and continuous improvement efforts to strengthen service consistency and internal accountability.
- Built community-provider partnerships that improved coordination between program staff and external care partners.
Supervisor
2 Years 4 Months- Led recruitment, hiring, onboarding, training, and day-to-day supervision for program staff.
- Directed performance management for direct-care staff and program supervisors to reinforce accountability and service quality.
- Supported program development by coordinating operational input between administration, direct-care teams, and supervisors.
- Maintained documentation quality by reviewing case records and correcting gaps before submission.
- Coordinated referral screening and billing communication to keep intake decisions aligned with program administration.
Individual Therapist
3 Years 1 Month- Provided [number] individual therapy sessions weekly for clients across age groups.
- Completed [number] psychosocial assessments weekly for adults, children, and families.
- Conducted psychosocial assessments to evaluate mental health, coping skills, and behavioral needs.
- Delivered individual therapy to adults, children, and families with a calm, supportive approach.
- Developed treatment plans addressing mental health, coping skills, behavioral concerns, and substance use.
Intensive Case Manager
3 Years 10 Months- Tracked [number] care plans monthly to maintain follow-up on housing, outpatient treatment, and community supports.
- Managed community-based casework for adults with serious mental illness and co-occurring substance-use concerns.
- Coordinated treatment, housing, and outpatient care to support stability and continuity across services.
- Connected clients with entitlement resources and other supports to reduce service gaps and strengthen follow-through.
Supportive Case Manager
5 Years 1 Month- Delivered case management and crisis intervention to adults with mental health conditions and their families.
- Maintained clinical documentation accurately to support continuity of care, compliance, and team coordination.
- Mentored new staff on procedures and policies, reinforcing consistent practice across the care team.
Social Work Intern — Behavioral Health Clinic
11 Months- Supported [number] individual counseling sessions weekly by preparing client notes and coordinating clinician follow-up.
- Completed psychosocial assessments and summarized client needs for supervised case review.
- Maintained clinical documentation and organized records to support accurate charting and continuity of care.
- Collaborated with healthcare professionals on referrals, care coordination, and disposition planning for clients.
Education
Master of Arts - Social Work
Bachelor of Arts - Liberal Arts
Additional Education
degree/program to confirm
Skills
Program launch & operations
Clinical & operational leadership
Strategic planning
Behavioral health program administration
Care coordination program management
Budget & fiscal oversight
Regulatory compliance
Quality improvement
Program evaluation & data analysis
Managed care contracting
Clinical incident review
Crisis program planning
Community partnership development
Medicaid reimbursement
Staff supervision
Performance management
Electronic health record documentation
Utilization management
Contract negotiation
Grant writing
Performance dashboard reporting
Workforce planning
Interdepartmental coordination
Licensed clinical social worker
Certification
Licensed Clinical Social Worker (LCSW)
Timeline
Director of Community-Based Behavioral Health — Children and Adolescent Services
Episcopal Health Services, Inc.
05.2017 - CurrentRead More
Supervisor of Care Coordination
NuHealth Long Island FQHC, Inc.
01.2016 - 04.2017Read More
Social Work Supervisor — Case Management
The Jewish Board (JBFCS)
06.2015 - 12.2015Read More
Individual Therapist — Behavioral Health Services
The Jewish Board (JBFCS)
06.2015 - 12.2015Read More
Assistant Director
F·E·G·S
09.2014 - 05.2015Read More
Supervisor
F·E·G·S
05.2012 - 09.2014Read More
Individual Therapist
F·E·G·S
04.2012 - 05.2015Read More
Social Work Intern — Behavioral Health Clinic
F·E·G·S
09.2010 - 08.2011Read More
Intensive Case Manager
F·E·G·S
07.2008 - 05.2012Read More
06.2003 - 05.2015Read More
Supportive Case Manager
F·E·G·S
06.2003 - 07.2008Read More
SUNY Stony Brook
Additional Education
Read More
Excelsior College
Bachelor of Arts from Liberal Arts
Read More
Adelphi University
Master of Arts from Social Work
Read More