Rachel Montgomery
Wytheville,VA
Summary
Dedicated Counseling professional with a history of meeting company goals utilizing consistent and organized practices. Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Skilled in working under pressure and using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director of Community Based Services
Intercept Health
04.2022 - Current
- Responsible for overseeing state-wide responsibilities for implementing, expanding, and overseeing Community Based Services to include but not limited to Lifebridge Counseling, LLC outpatient services, Intensive In-home, Mental Health Skill-building, Crisis, and Parenting
- Responsible for direct and clinical supervision of Resident and Licensed Clinicians and Direct Care Staff in offices across the state
- Works closely with the Director of Community Based Services to provide effective assistance for specific aspects of business operations within Community Based Services and Lifebridge Counseling, LLC .
- Train and mentor new employees on industry practices and business operations.
- Oversees the recruitment, hiring, and onboarding process for new staff to maintain a high-quality of clinicians.
- Tracks key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Evaluates employee performance and conveys constructive feedback to improve skills.
- Assists in organizing and overseeing assignments to drive operational excellence.
- Develops detailed plans based on broad guidance and direction.
- Establishes performance goals for employees and provides feedback on methods for reaching those milestones.
Regional Manager of Outpatient Services
Lifebridge Counseling, LLC
10.2021 - 04.2022
- Responsible for overseeing clinical and administrative activities related to outpatient services
- Responsible for direct and clinical supervision of Resident and Licensed Outpatient Clinicians and Direct Care Staff in multiple office locations
- Provided direct counseling services
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Responsible for supervising Resident and Licensed Clinicians and Direct Care Staff in offices across the state
- Worked closely with the Director of Community Based Services to provide effective assistance for specific aspects of business operations directly related to Lifebridge Counseling, LLC.
- Oversaw the recruitment, hiring, and onboarding process for new staff to maintain a high-quality of clinicians.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Regional Manager of Outpatient Services
Intercept Health
01.2021 - 10.2021
- Responsible for overseeing clinical and administrative activities related to outpatient services
- Responsible for direct and clinical supervision of Resident and Licensed Outpatient Clinicians and Direct Care Staff in multiple office locations
- Provided direct counseling services
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Responsible for supervising Resident and Licensed Clinicians and Direct Care Staff in offices across the state
- Worked closely with the Director of Community Based Services to provide effective assistance for specific aspects of business operations directly related to Lifebridge Counseling, LLC.
- Oversaw the recruitment, hiring, and onboarding process for new staff to maintain a high-quality of clinicians.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
PATH CSU Recovery Counselor
Mount Rogers Community Services Board
06.2016 - 12.2020
- Under the direct supervision of the program manager, provided support and clinical training to youth in a short-term, sub-acute crisis stabilization unit
- Responsible for communicating with Medicaid and private insurance providers to secure authorization for services
- Developed and implemented intervention strategies, led individual and group support groups, provided education, empowerment, and support to individuals
- Collected data and provided accurate documentation
- Provided crisis intervention services
- Facilitated admission and discharge processes.
- Conducted thorough assessments of new patients, identifying appropriate level of care and recommending suitable interventions.
- Established strong rapport with patients based on trust, empathy, and active listening skills.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients in the recovery process.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Therapeutic Day Treatment Coordinator
Family Preservation Services Inc.
12.2015 - 06.2016
- Under supervision of regions TDT Director, responsible for coordination of all activities, clinical and operational related to Therapeutic Day Treatment program in Wythe County
- Provided clinical supervision to TDT counselors
- Conducted direct services with clients
- Performed assessments and reassessments
- Other duties as delegated or outlined by supervisor.
Therapeutic Day Treatment Coordinator
Family Preservation Services Inc.
02.2013 - 07.2014
- Under the supervision of the regions Clinical Director, responsible for the coordination of all activities, clinical and operational related to the Therapeutic Day Treatment program in Wythe County
- Provided clinical supervision to the TDT counselors
- Conducted direct services with clients
- Other related duties as required.
Therapeutic Day Treatment Counselor
Family Preservation Services Inc.
04.2011 - 01.2013
- Provided school-based, strength-oriented group and individual counseling, crisis intervention, and concurrent treatment to youth in the school setting
- Developed individualized service plans, monitored and reported progress through documentation and supervision
- Provided family counseling and case management
- Fostered the development of coping, problem-solving, and communication skills.
Youth Mentor and Mentor Hiring
Mount Roger's CSB
05.2010 - 04.2011
- Provided direct services for at-risk youth
- Focused on individual goals set forth in a treatment plan
- Maintained up-to-date and accurate documentation
- Provided counseling and problem-solving techniques
- Assisted in qualifying and hiring applicants for available positions within the mentoring program.
Internship Department of Social Services CPS
Internship
01.2010 - 04.2010
- Shadowed with child protective service investigators
- Assisted supervisors in conducting home and school visits
- Gained knowledge of note-taking, filing documents, and building client charts
- Attended court proceedings and observed the role of the Department of Social Services.
Education
Master of Education - Counseling And Human Development
Lindsey Wilson College
Kentucky/Wytheville 12.2012
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Kentucky/Wytheville 12.2010
Associates Degree - General Studies
Wytheville Community College
Wytheville, VA05.2009
Skills
- TherapyNotes, Caseworks and Crediblebh
- Excellent oral and written communication skills
- Building rapport and positive relationships
- Driven, motivated, and passionate about helping others
- Staff Management
- Strategic Planning
- Creative Direction
- Data Analysis
- Staff Development
- Regulatory Compliance
- Team Operations
- Project Management
- Employee Relations
- Task Delegation
- Program coordination
- Crisis Management
- Meeting facilitation
- Staff Coordination
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Problem Resolution
- Documentation And Reporting
- Training and Development
- Decision-Making
- Scheduling and Coordinating
- Hiring and Training
- MS Office
- Work Planning and Prioritization
- Performance Tracking and Evaluation
Current License
- Licensed Professional Counselor- VA Current Unrestricted License 0701008937
- VA Registered Clinical Supervisor
Certification
- EMDR Basic Certification
- Acu-Detox NADA- 5-point protocol
Timeline
Assistant Director of Community Based Services
Intercept Health
04.2022 - Current
Regional Manager of Outpatient Services
Lifebridge Counseling, LLC
10.2021 - 04.2022
Regional Manager of Outpatient Services
Intercept Health
01.2021 - 10.2021
PATH CSU Recovery Counselor
Mount Rogers Community Services Board
06.2016 - 12.2020
Therapeutic Day Treatment Coordinator
Family Preservation Services Inc.
12.2015 - 06.2016
Therapeutic Day Treatment Coordinator
Family Preservation Services Inc.
02.2013 - 07.2014
Therapeutic Day Treatment Counselor
Family Preservation Services Inc.
04.2011 - 01.2013
Youth Mentor and Mentor Hiring
Mount Roger's CSB
05.2010 - 04.2011
Internship Department of Social Services CPS
Internship
01.2010 - 04.2010
Master of Education - Counseling And Human Development
Lindsey Wilson College
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Associates Degree - General Studies
Wytheville Community College
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