Lorraine ESPARZA
Customer Service
El Paso,TX
Summary
Positive and upbeat individual specializing in Customer Service and Sales Self Motivated,goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions among serval other skills.
Overview
20
20
years of professional experience
Work History
Sales Associate
Maser Security Alarms
El Paso, Texas
08.2021 - Current
- Established a positive rapport with customers by delivering friendly, personalized service
- Provided accurate information about products, prices and availability both in person and over the phone
- Encouraged customers to make additional purchases and suggested relevant items
- Analyzed customer feedback to improve the effectiveness of sales processes.
Office Manager
I-Sign Design
El Paso, Texas
09.2020 - 07.2021
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Responded to customer inquiries via phone or email in a professional manner
- Utilized excellent organizational skills to prioritize tasks effectively
- Developed and implemented office procedures to improve efficiency.
Receptionist
Unique Healthcare
El Paso, Texas
02.2017 - 08.2020
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Answered questions about organization and provided callers with address, directions, and other information
- Assisted in resolving customer complaints and disputes.
Education
Some College (No Degree) - Basic Studies For Education
El Paso Community College
El Paso, TXSkills
- Delivers exceptional customer service
- Service Delivery Optimization
- Complaint resolution
- One Call Resolution
- Project Management
- Schedule Coordination
- Account Management
- Technical Support
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sales Associate
Maser Security Alarms
08.2021 - Current
Office Manager
I-Sign Design
09.2020 - 07.2021
Receptionist
Unique Healthcare
02.2017 - 08.2020
Some College (No Degree) - Basic Studies For Education
El Paso Community College
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