Jeannette Velez
Kissimmee,Fl.
Summary
Knowledgeable solid background in commercial sales management. Successfully led teams to achieve sales targets while developing strategic partnerships. Demonstrated expertise in market analysis and customer relationship management.
Results-driven sales professional with proven ability to drive revenue growth and build strong client relationships. Negotiating contracts, and leading cross-functional teams to exceed targets. Recognized for strong communication, adaptability, and fostering team collaboration to meet evolving business needs.
Overview
9
9
years of professional experience
Work History
Commercial Sales Manager
AutoZone
Dundee, FL
02.2024 - Current
- Developed sales strategies to increase market penetration and boost revenue growth.
- Collaborated with cross-functional teams to enhance customer service and satisfaction initiatives.
- Trained and mentored junior sales staff on product knowledge and best practices.
- Analyzed market trends to identify opportunities for new product offerings and promotions.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Increased commercial sales revenue by developing and implementing strategic sales plans.
Assistant
Professional Tire & Service
Haines City, FL
03.2022 - 02.2024
- Coordinated tire inventory management and ensured accurate stock levels.
- Assisted in customer service inquiries, enhancing client satisfaction and retention.
- Implemented process improvements that streamlined service delivery operations.
- Supported scheduling of tire installations and repairs, optimizing workflow efficiency.
- Maintained organized documentation for service records and customer transactions.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Parts Sales Manager
AutoZone
Tampa, FL
01.2018 - 03.2022
- Directed parts sales strategies to enhance customer satisfaction and drive revenue growth.
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Trained and mentored sales staff on product knowledge and effective selling techniques.
- Analyzed sales trends to identify opportunities for market expansion and product line enhancement.
- Implemented promotional campaigns that increased parts visibility and boosted customer engagement.
Education
High School Diploma -
Centro Educativo El Redentor
Orlando, FL11-2017
Skills
- Customer-oriented
- Excellent social skills
- Technology savvy
- Exceptional communication skills
- Cash handling
- Reliable team worker
- Delivers exceptional customer service
- Quick learner
- Point of Sale (POS) system operation
- Dedicated team player
- Friendly and helpful
- Neat, clean, and professional appearance
- Comfortable standing for long periods of time
- Reliable and punctual
- Math and language skills
- Engaging personality
- Excellent multi-tasker
- Fast and efficient service worker
- Skilled upseller
- Restaurant operations
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Commercial Sales Manager
AutoZone
02.2024 - Current
Assistant
Professional Tire & Service
03.2022 - 02.2024
Parts Sales Manager
AutoZone
01.2018 - 03.2022
High School Diploma -
Centro Educativo El Redentor